Customer Love Team Member

3 months ago

Austin, United States Wondercide Full time

**Customer Love Team Member**

Growth Austin, Texas Minimum Experience **Entry-level** Compensation **$19+/hr DOE** If you answered yes to these questions, let's talk

Wondercide is a fast-growing, Austin company producing safe and effective plant-based pest protection for pets, people, homes, and yards. We are looking for an experienced, dedicated customer love (care) representative. This is a small business (under 50 employees) with plenty of opportunities for impact and growth. Were looking for someone who can take the team to the next level.

We are looking for someone who is passionate about providing customers with a positive experience and thrives in a fast-paced team environment.

Daily Responsibilities:

* Field customer inquiries and organize responses throughout the day across various systems including phone, email, live chat, and Amazon. Bonus points if you have experience with Zendesk and Amazon Seller Central

* Support the Growth, Operations, and Accounting teams with a variety of tasks including shipping special orders, processing returns, and helping with miscellaneous project needs.

* Manage various tasks and projects to help the department become more efficient and impactful including quarterly Standard Operating Procedure updates, development testing support, and data-related optimizations.

* Support various customer, brand, and company events and help with tasks including event set up, selling products, speaking with customers, and being brand advocates.

* Support daily and weekly reporting on important customer-focused metrics including ratings, interaction totals, revenue impact, and more.

* Support social moderation as needed, including responding to direct messages and comments from customers and prospects.

Requirements:

* Must be an excellent communicator in person, on the phone, and in email communications.

* Must be comfortable with technology and learning to use tools that help our company run better and help our customers interact with us.

* Must be obsessed with a positive customer experience.

* Must be knowledgeable of correct grammar to use in communications across multiple platforms like email, chat, phone conversations.

* Must possess the ability to make customers feel heard and cared for, help customers solve problems, and diffuse frustrations.

* Must be ready to multitask, help out across the entire company, and take on new challenges. We all chip in everywhere we are needed, and this position is no different.

* Must have a passion for our mission.

Bonus Points:

* 2+ years experience in customer service

* Experience with e-commerce, Shopify, Amazon Seller Central, Facebook, Instagram, consumer packaged goods, natural products, or pet industry

* Comfortable being live in social media for product demonstrations and to answer customer questions

* Work with a dream team that will support you and help you succeed.

* Competitive pay and benefits, including low healthcare premiums, 100% of vision and dental covered, paid volunteer time off, extended maternity and paternity leave.

* Performance bonus program.

* Company-wide Thankful Thursdays and Fun Fridays. Yup, we do them virtually nowadays.

* Fun swag and free Wondercide.

* Three weeks of vacation days available to you when you start. No having to accrue days.

* Paid holiday and sick leave

The salary for this position is $19+/hour, DOE (dependent on experience). Dont hesitate to apply.

This position is based in Austin, TX and is currently a remote position. Local candidates preferred so in-person support is possible.

Wondercide is committed to Diversity and Inclusion. We are an Equal Opportunity/Affirmative Action Employer. We encourage all interested and qualified candidates to apply to this position.

Location Austin, Texas Minimum Experience Entry-level Compensation $19+/hr DOE

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