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Field Installation Manager

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Milford, United States Wren Kitchens Us Full time

About The CompanyAt Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made. Our unprecedented growth in the USA means that we are actively seeking outstanding individuals to join our teams. If you're passionate about making a difference, and thrive in a collaborative environment, then Wren Kitchens is the place for you.Don't miss out on this opportunity to be part of something extraordinary - join Wren Kitchens and shape your successAbout The RoleRole: Field Installations ManagerPlease note that these roles are field based, with travel across CT required. Travel to Milford, CT for team meetings is also required on a regular basis. You will receive a Salary of $55,000 per year, plus a company car. Main Responsibilities: Ensure Wren customers experience the highest standards of quality of their installation, whilst receiving world class levels of customer service. Ensure customer installation fit-times on installation are maintained, working with and supporting the central Installation Coordinator team to achieve this. Resolve customer issues which may be experienced during a fit both pro-actively & re-actively in a timely manner. Visit active customer fits regularly to assess the quality of work the installers are providing. Manage the customer journey in partnership with an Installation Coordinator. Manage cost control for the installation area, ensuring the area is working with a cost-efficient approach whilst maintaining the world class level of customer experience. Support manufacturing and distribution teams with feedback on issues and resolutions on product and delivery. Support Directors office, Customer Care and the Managing Director with local customer issue resolution, carrying out technical assessment visits where required. Ensure Wren installations are completed on time and to the highest standards for our customers. Manage Installation teams to deliver highest standard. Pro-actively resolve installation issues in a timely and effective manner.About YouWhat you will bring to Wren:Your experience will have been gained in a customer facing coordination style role. You will be used to managing multiple moving parts to ensure all stages of the installation process move smoothly and have proven experience in dealing with complex customer issues. Kitchen or relevant industry experience is essential.The position is for 40 hours a week across 7 days, including weekends and evenings as required. The ability to travel for training and development is also required. Hours are typically 8:00am-4:30pm but must have availability to work outside of those hours if needed. What Wren Offers:A full-time position with company car, exciting career progression possibilities, a fantastic base salary, health, dental and vision, a great 401K company match, competitive PTO and paid sick days, and fully paid training.