Provider Specialist

2 weeks ago

Wilmington, United States Public Health Management Full time

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.JOB OVERVIEW:The Provider Specialist performs core functions of the Provider Services Team at the Early Learning Resource Center (ELRC). This position is responsible for activities to ensure the full array of services is offered to providers, including DHS-certified, relative, and in-home providers. The Provider Specialist will offer intake and outreach for eligible providers to participate in the Child Care Works (CCW) subsidized childcare program. The position creates accurate and timely records, documents the completion of processes of provider enrollment and contract execution, and maintains CCW files. This position reports to the Provider Services Manager and collaborates with the Quality Team to promote the Keystone STARS program and connect providers to resources to support best practices and quality improvement. The Provider Specialist primarily operates out of the Early Learning Resource Center office.RESPONSIBILITIES:Utilize state-prescribed software (PELICAN, etc.) to create, assess, and maintain provider files and records for the Early Learning Resource Center (ELRC) and Office of Child Development and Early Learning (OCDEL).Serve as the ELRC point of contact for assigned caseload of providers, including through onboarding of newly assigned providers.Work with the Quality Team to connect providers to Keystone STARS Quality Coaches, ECE PDO, and a spectrum of regional resources.Establish and maintain new and existing provider agreements and contracts.Coordinate access to provider information within the ELRC and with other human services organizations. Disseminate information on ELRC services, Keystone STARS programs, PKC, Head Start, etc.Maintain complete, accurate, and accessible automated and manual files on provider services.Work with Provider/STARS Coaches to ensure performance measures are met timely, accurately, and efficiently according to ELRC/Keystone STARS contractual obligations and policy directives.Submit routine data reports, plans, and proposals to the management team, government agencies, and other entities as appropriate.Participate in regular ELRC meetings, professional development, reflective supervision, and OCDEL-facilitated training as required.Complete ongoing required and growth professional development to remain current on ELRC policies and procedures, to understand the scope of resources available to regional families, and to develop internal and external collaboration to promote access to the full scope of resources.Develop reports as necessary.Perform additional duties as assigned.SKILLS:Ability to help clients, community members, and colleagues solve problems and achieve goals in a consistently friendly, informed mannerStrong interpersonal skillsAbility to use required databases, software, other technology, and including tracking and reporting systems relevant to the jobStrong oral and written communication skillsEXPERIENCE:Experience with needs-based social service or benefit programsPreferred: Child Care Works program experienceEDUCATION:High school diploma or equivalent requiredPreferred: Associate degree in social work, human services, administration, or a related fieldSALARY GRADE: 17EOEQualifications Skills Preferred Attention to Detail AdvancedCustomer Service AdvancedOrganized AdvancedBehaviors Preferred Dedicated Dedicated : Devoted to a task or purpose with loyalty or integrityTeam Player Team Player : Works well as a member of a groupDetail Oriented Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done wellEducation Required High School or better.Preferred Associate or better in Social Work or related field.Experience Required Needs-based social service or benefit programs#J-18808-Ljbffr

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