Member Account Representative II

2 weeks ago

Arcadia, United States Foothill Credit Union Full time

Description:

Position: Member Service Representative II

Salary Range: $19.00 to $25.39 per hour

Status: Full-time, some Saturdays

Serving our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer only recommends institutions with four- and five-star ratings. We are amongst the highest of our peers.

Foothill Credit Union is a community advocate and strives to partner with other businesses and organizations dedicated to community involvement. We often participate in events and fundraising efforts benefiting the schools and organizations we serve to give back to our members and community.

Awards

CUNA 2021 Member Benefits Top Performance for delivering a direct benefit of $690 per member household.

Benefits:

We offer a competitive compensation package, including benefits such as health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.

Health Insurance Coverage (Medical, Dental, and Vision)

401(k) Plan with dollar-for-dollar match (up to 6%)

Profit-Sharing Plan

Flexible Spending Account

Life and AD&D Insurance

Paid Time-Off Program

Educational Reimbursement Program

Paid Holidays

Special Recognition Programs

Referral Program

Summary:

The Member Services Representative Il (MSR Il) embraces the Credit Union's mission of Exceeding Members' Expectations and demonstrates support of its core values by always representing the Credit Union (CU) in a professional, friendly, helpful, and timely manner. The MSR ll delivers outstanding member service, aiming to surpass predetermined cross-selling targets. They actively contribute to achieving overall organizational objectives and ongoing promotional efforts while maintaining satisfactory member service benchmarks. The MSR ll will be responsible for continually enhancing their familiarity with all credit union products, services, operations, and compliance matters, actively pursuing opportunities for advanced training to achieve this.

Essential Duties and Responsibilities:

The job duties, responsibilities, and requirements represent the required knowledge, skill, and/or ability but may not be all-inclusive. Perform tasks independently, analyze research, and resolve problems and members' issues with minimal supervision.

  • Consistently adhere to sales and service guidelines to provide an exceptional member service experience.
  • Receives and disburses funds, posts deposits, loan payments, transfers, withdrawals, addition, and deletion of authorized account signers.
  • Processes loan advances from credit card or line of credit accounts
  • Issues cashier's checks
  • Balances cash drawer daily
  • Operates computer terminals and maintains records of various transactions.
  • May conduct limited activities associated with opening new accounts.
  • Assist members with complex requests.
  • Create a welcoming, friendly, professional environment when interacting with the public.
  • Consistently achieve cross-sell goals by promoting and selling products and services to fit the member's needs.
  • Scans and balances check in preparation for check processing.
  • Assist in processing school bags and in balancing the cash vault.
  • You might be required to perform your duties at different branch locations.
Requirements:

Experience/Education Requirements:

  • High school diploma or equivalent
  • 1-3 years of credit union/banking experience.
  • Previous teller or equivalent experience serving customers.
  • Knowledge of banking and/or credit union regulations and statutes:

Other Skills and Abilities:

Strong interpersonal skills, a positive attitude, and a willingness to assist others.

Ability to identify members' opportunities for financial improvement, communicate recommendations, and provide support.

Effective verbal and written communication skills.

Reliable attendance and good judgment.

Basic math skills and organizational ability.

Projects a professional image.

Bilingual (Spanish/English) proficiency preferred.

Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin,

religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation details: 19-25.39 Hourly Wage

PI9624f235ed7b-0729

by Jobble

  • Member Account Representative II

    3 weeks ago

    Arcadia, United States Disability Solutions Full time

    Description: Position: Member Service Representative II Salary Range: $19.00 to $25.39 per hour Status: Full-time, some SaturdaysServing our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer only...

  • Member Service Representative II

    3 weeks ago

    Arcadia, United States Foothill Credit Union Full time

    Job Type Full-time Description Position: Member Service Representative IISalary Range: $19.00 to $25.39 per hour Status: Full-time, some Saturdays Serving our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial....

  • Member Service Representative II

    3 weeks ago

    Arcadia, United States Foothill Credit Union Full time

    Job DescriptionJob DescriptionDescription:Position: Member Service Representative IISalary Range: $19.00 to $25.39 per hour Status: Full-time, some SaturdaysServing our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer...

  • Customer Service Representative II

    1 week ago

    Arcadia, California, United States HR Pals Full time

    Job Title: Customer Service Representative IIThe estimated annual salary for this role is approximately $45,000-$55,000 depending on location and experience.About the Role:This position provides exceptional customer service to members by assisting with various financial services including account maintenance, deposits, withdrawals, and loan inquiries. The...

  • Member Service Representative II Position with Competitive Salary

    4 weeks ago

    Arcadia, California, United States Foothill Credit Union Full time

    About the RoleThis Member Services Representative II position at Foothill Credit Union offers an exceptional opportunity to deliver outstanding member service and contribute to the organization's mission of Exceeding Members' Expectations.We are seeking a highly skilled and professional individual who can represent the credit union in a friendly, helpful,...

  • Member Services Representative II: Serving with Excellence

    4 weeks ago

    Arcadia, California, United States Foothill Credit Union Full time

    Role OverviewWe are seeking a highly skilled Member Services Representative II to join our team at Foothill Credit Union. In this role, you will be the face of our organization, providing exceptional member service and exceeding expectations.The successful candidate will have a strong passion for delivering outstanding customer experiences, coupled with...

  • Senior Member Service Representative

    3 weeks ago

    Arcadia, United States Foothill Credit Union Full time

    Description: Position: Member Service Representative II Salary Range: $19.00 to $25.39 per hour Status: Full-time, some Saturdays Serving our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer only...

  • Senior Member Service Representative

    3 weeks ago

    Arcadia, United States Foothill Credit Union Full time

    Description: Position: Member Service Representative II Salary Range: $19.00 to $25.39 per hour Status: Full-time, some Saturdays Serving our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer only...

  • Senior Member Service Representative

    3 weeks ago

    Arcadia, United States Foothill Credit Union Full time

    Description: Position: Member Service Representative II Salary Range: $19.00 to $25.39 per hour Status: Full-time, some Saturdays Serving our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer only...

  • Member Experience Associate

    2 weeks ago

    Arcadia, California, United States Foothill Credit Union Full time

    Opportunity to Make a DifferenceFoothill Credit Union is committed to making a positive impact in our community through partnerships and fundraising efforts. As a Member Service Representative II, you will have the opportunity to contribute to this mission while delivering exceptional member service.ResponsibilitiesDeliver outstanding member service by...

  • Financial Services Representative

    2 weeks ago

    Arcadia, California, United States Foothill Credit Union Full time

    Job OverviewFoothill Credit Union is seeking a highly skilled Member Service Representative II to join our team. As a key member of our operations, you will play a critical role in providing exceptional customer service and supporting the growth of our organization.Key ResponsibilitiesDeliver outstanding member service by consistently adhering to sales and...

  • Account Resolutions Specialist

    4 weeks ago

    Arcadia, United States Foothill Credit Union Full time

    Description: The Account Resolutions Specialist builds and maintains successful member relationships by supporting servicing, collections activity, and delinquency goals. Essential Duties and Responsibilities: The ARS embraces the Credit Union's mission to improve the member's financial health by providing an exceptional member experience and excellent...

  • Account Resolutions Specialist

    4 weeks ago

    Arcadia, United States Foothill Credit Union Full time

    Job DescriptionJob DescriptionDescription:The Account Resolutions Specialist builds and maintains successful member relationships by supporting servicing, collections activity, and delinquency goals. Essential Duties and Responsibilities: The ARS embraces the Credit Union's mission to improve the member's financial health by providing an exceptional...

  • Solution Center Representative I

    3 weeks ago

    Arcadia, United States HR Pals & Recruiting Pals Full time

    Position Title: Solutions Center Representative I Reports To: Solutions Center Supervisor Directly Supervises: None Job Type: Full-Time Schedule: Monday-Thursday 8:00am-5:00pm, Friday 8am-5:00pm or 9:00-6:00pm (rotating shifts) Saturday 8:00am-4:30pm (rotating shift). Compensation: $19/hr.-$22/hr. Job Summary: Contribute to the Credit Union's key results...

  • Solution Center Representative I

    2 months ago

    Arcadia, United States HR Pals & Recruiting Pals Full time

    Position Title: Solutions Center Representative IReports To: Solutions Center SupervisorDirectly Supervises: NoneJob Type: Full-TimeSchedule: Monday-Thursday 8:00am-5:00pm, Friday 8am-5:00pm or 9:00-6:00pm (rotating shifts) Saturday 8:00am-4:30pm (rotating shift).Compensation: $19/hr.-$22/hr.Job Summary:Contribute to the Credit Union's key results and...

  • Financial Services Specialist

    2 weeks ago

    Arcadia, California, United States Foothill Credit Union Full time

    About the RoleThis position plays a vital role in delivering outstanding member experiences, ensuring seamless interactions with our services. As a Member Service Representative II, you will embody our credit union's values by providing professional, friendly, and helpful assistance.

  • Financial Services Representative

    4 weeks ago

    Arcadia, California, United States Foothill Credit Union Full time

    About the RoleWe are seeking an experienced Financial Services Representative to join our team at Foothill Credit Union. As a key member of our staff, you will be responsible for providing exceptional service to our members while promoting our products and services.Job SummaryThis role is ideal for individuals with strong communication skills and a passion...

  • Member Services Specialist

    3 weeks ago

    Arcadia, United States Foothill Credit Union Full time

    Job DescriptionJob DescriptionDescription:Position: Member Services Specialist (MSS) Pay Range: $22.91 to $34.37FLSA Classification: Non-exemptServing our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer...

  • Member Services Specialist

    4 weeks ago

    Arcadia, United States Foothill Credit Union Full time

    Job DescriptionJob DescriptionDescription:Position: Member Services Specialist (MSS) Pay Range: $22.91 to $34.37FLSA Classification: Non-exemptServing our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer...

  • Financial Services Representative

    4 weeks ago

    Arcadia, California, United States Foothill Credit Union Full time

    Foothill Credit Union is a community-focused financial institution that prioritizes exceptional member service. As a Financial Services Representative, you will play a critical role in delivering personalized support and guidance to our valued members.Key Responsibilities:Provide expert consultation on credit union products and services to meet individual...