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Customer Service Representative

1 month ago

Livermore, United States Rangam Consultants Full time

Customer Service Representative in Livermore, CA

Assignment Synopsis:

Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer. This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus. Need someone that is reliable, able to understand the systems and call expectations. Do not need anyone that will be doing it their own way. Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions. 100% Onsite Assignment Synopsis:

Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer. This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus. Need someone that is reliable, able to understand the systems and call expectations. Do not need anyone that will be doing it their own way. Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions. Top skills you’re looking for on resume:

Time management, professional communication with good phone etiquette, detail, and team oriented Responsibilities Maintain a customer base in the Remote Patient Monitoring platform. Accountable for VW enrollment calls and equipment training / set up. Accountable for Compliance follow up. Conduct customer monthly calls Place supply and Equipment orders Follow up with Vendors as necessary. Ability to work reports and follow through on orders placed. Ordering, Shipping, Confirmation of Delivery and RMA if needed. Perform outbound calls to customers to notify of shipping issues such as a delay or missing information. Resolve or report any problems that may occur. Assist with implementation of workflow productivity improvements. Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements. Understand and adhere to all business processes and procedures. Maintain a culture of accountability. Adhere to the department metric standards set by your supervisor or manager. Basic Qualifications Minimum of One year of Customer Service experience MS Office knowledge Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks Preferred Qualifications Associate degree or equivalent work history Some data processing experience preferred. Spanish Speaking Preferred but not required. Previous experience/knowledge with Apple products is also helpful in this role. Competencies Excellent interpersonal and phone etiquette skills Detail & Team Oriented Professional communication Skills Excellent Time Management Skills Ability to multitask

About Rangam: Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries. Rangam strives to put job seekers first, giving them free access to search for jobs, post resumes, and research companies.Every day, we connect millions of people to new opportunities. Rangam Consultants is committed to protecting and respecting your privacy. We will only use your personal information to administer your account and to provide the products and services you have requested from us. From time to time we would like to contact you about our products and services and other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below how you would like us to contact you:

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