Customer Service Representative

3 weeks ago

Livermore, United States Global Technical Talent Full time
Customer Service Representative/ Inside Sales Support Representative
  • Contract Duration 3+ Months
  • Pay range - $23 to $24/hr

The Opportunity:
  • This position works out of our Livermore, CA location in the Client's Heart Failure division.
  • Our rapid diagnostics solutions are helping address some of the World's greatest healthcare challenges.
  • As the Inside Sales Support Representative, you will primarily handle faxing documentation requests to our clinic customers.
  • You may also manage inbound voicemail from customers and outbound calls for information requests.
  • The Inside Sales Support Representative provides general assistance, as needed, to support the Sales team in achieving and maintaining customer satisfaction with our clinic customers and patient success and satisfaction with remote monitoring.

Principle Responsibilities:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
  • Customer Service Representative faxes documentation requests to customers
  • Assists Inside Sales with Inbound and Outbound customer calls, as needed.
  • Promotes the use of digital platforms.
  • Assists customers, as needed.
  • Responsible for time management, adherence to schedule, and attendance.
  • Follows all regulatory policies, procedures, privacy, and security standards by government agencies including all HIPAA requirements.

Required Qualifications:
  • Communicate clearly and concisely, both in writing and verbally with others professionally.
  • Strong computer skills, and proficiency in navigating multiple websites and platforms.
  • Proficient with Microsoft Office programs and smart devices.
  • Versatility, flexibility, and willingness to work within constantly changing priorities.

Preferred Qualifications:
  • High School diploma or equivalent
  • Experience in a clinical environment
  • Associates Degree

Physical Requirements:
  • Must be able to work sitting down for extended periods.
  • Must be able to work with computers and multiple computer screens for extended periods of time.
  • No lifting over 10 pounds is required without assistance.

Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

About The Company:
  • Our client is a globally diversified healthcare company with a central purpose of helping people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.
  • If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees that have written positive reviews on Glassdoor and Indeed.

#gttnonit
#LI-DNP

24-10618

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