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Ticket Sales and Service Manager
3 months ago
Job DescriptionThe Tri-City Storm are seeking a highly motivated and passionate self-starter to join their sales team. The Ticket Sales and Service Manager will be responsible for prospecting to sell and service new accounts to increase season / partial season tickets, group tickets, and hospitality packages. This position is a full-time sales position with a competitive base salary and aggressive commission structure.
Specific Duties: (Other duties may be assigned.)
- Solicit ticket sales through telemarketing, e-mail solicitations, and personal networking to companies and individuals.
- Attend any sales training events and participate in all weekly sales meetings.
- Answer incoming phone calls regarding general ticketing information in a professional manner.
- Manage season ticket plan accounts including renewals and processing payments.
- Provide superior level of customer service by engaging in a proactive service plan.
- Prepare personalized promotional / solicitation materials and letters.
- Document calls, e-mails, and letters in Etix Database.
- Explore new resources and opportunities in order to increase ticket sales and improve customer service.
- Game day responsibilities include servicing customer needs, phone responsibilities, and interacting with customers.
- Assist at games and other special events within sales and promotional functions as required.
- Bachelor's degree preferred.
- 1 to 3 years of ticket sales experience in the sports environment preferred, but not required.
- Strong customer service and sales skills required.
- Self-starter with a strong work ethic.
- Excellent written and verbal communication skills.
- Proficient computer skill and experience with MS Office and ticketing systems, such as Etix preferred.Training will be provided.
- Ability and willingness to work evenings, weekends, and holidays as required by game and event schedule.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
