Patient Access Representative

1 month ago

Craig, United States Memorial Regional Health Full time

Position Specific Performance Expectations:Greeting patients in person and on the phone in a friendly and courteous manner.Obtain and verify patient information.Answer and direct incoming calls.Accurately admits/registers patients for all services performed at MRH.Time of service collections of co-pays and such as needed.Process all returned mail.Act as a liaison between patient, families, physicians and care team.Participates in interdepartmental process improvements and process evaluation efforts.Acts as an internal consultant and educator to hospital staff in area of expertise.Strive to ensure continual compliance with Patient Access Department policies and procedures.Can identify and access system to report abuse to employees and/or patients.Establishes a good rapport and working relationship with other departments.Coordinates insurance, preauthorization, benefits verification and pre-registration activities.Prioritizes workload and completes assignments within allotted time. Works as a team with co-workers.Assists in orientation of new employees.Proficient in the duties in both outpatient and Emergency Departments.Cross trains in other departments as needed.Educate patients for financial assistance.Completion of miscellaneous reports.Performs other duties as assigned.Organization Wide Performance Expectations:Demonstrates commitment to performing according to the CHOICE values of MRH and representing the organization in a positive and professional manner.Maintains patient confidentiality at all times.Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.Follows all policies and procedures to ensure a safe environment for patients, public and staff.Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes.Reports to work on time and as scheduled; completes work within designated timeframes.Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.Actively participates in departmental and facility performance improvement and continuous quality initiatives.QualificationsMinimum Requirements: Must be at least 16 years of age (21 for driving positions)Must be able to legally work in the United StatesMust be able to pass a background checkMust be able to pass a drug screen and breath alcohol test (if applicable)Must complete employee health meetingEducation/Licensure/Certification:High School Diploma or equivalent preferredUnencumbered License/Certification (if applicable)Experience: Familiar with Medical Terminology helpfulPast knowledge of all Microsoft Office productsBilingual preferredPosition Classification: Non-exemptCompensation Range: $19.16 to $26.82Benefits: Medical, Dental, Life, Retirement, Paid Time Off

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