Customer Service Representative

1 week ago


Craig, Colorado, United States Memorial Regional Health Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Memorial Regional Health. As a key member of our front desk team, you will be responsible for providing exceptional service to patients and their families, ensuring a positive and memorable experience.

Key Responsibilities
  • Provide excellent customer service to patients and their families, addressing their concerns and resolving issues in a timely and professional manner.
  • Assist patients with account and payment inquiries, providing clear and concise information about their bills and insurance coverage.
  • Verify patient demographic information, including mailing addresses, contact phone numbers, and insurance details.
  • Evaluate patient accounts for bad debt status and work with patients to set up payment plans.
  • Work closely with the financial team to ensure smooth financial transitions for patients.
  • Accurately update patient information in our electronic medical record system.
  • Meet established productivity and quality guidelines, ensuring high levels of customer satisfaction and efficiency.
Requirements
  • High school diploma or equivalent required; current BLS certification preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and vendors.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic knowledge of medical terminology and Microsoft Office products.
  • Ability to maintain patient confidentiality and adhere to HIPAA standards.
What We Offer
  • Competitive compensation package, including medical, dental, and life insurance.
  • Retirement plan and paid time off.
  • Opportunities for professional growth and development.


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