Associate, Customer Experience

3 weeks ago


West Jefferson, United States RH-USA Inc Full time

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

* Live Our Vision, Values and Beliefs every day* Represent the RH brand through polished communication, personal appearance and professionalism* Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations* Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded* Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems* Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships* Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

* 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred* Poise and confidence to interact with high-end customers while maintaining confidentiality* People and relationship-driven* Driven to deliver first-class service and exceed customer expectations* Ability to recognize and respond to multiple priorities* Exceptional analytical, problem-solving and decision-making skills* Strategic, highly organized and results-oriented* Excellent verbal and written communication skills* Commitment to Quality with exceptional attention to detail* Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications* Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

* Ability to be productive working remotely* Ability to travel to the nearest gallery as needed #J-18808-Ljbffr



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