Automotive Customer Care Specialist
2 months ago
Reports to Sales Operations Manager, Sales Managers
About Mataga of Stockton
Established in 1980, Mataga of Stockton GMC Cadillac has been serving Stockton and the greater San Joaquin Valley for over the last 30+ years. Family owned and operated, the core values are represented by each and every one of the Mataga Team Members. As the preferred GM Certified Franchise Dealership; we strive to provide our customers with the assistance they may need. Our Sales, Customer Care, and Service departments are ready to answer any questions and provide the level of customer care that the Mataga name and brand is known for. Come visit us and experience it for yourself, we are local inside the iconic Stockton AutoMall at 3261 Auto Center Circle, Stockton, CA 95212.
Position Schedule
Full-time job, 5 days a week, 8 hours working day
Job Conditions
Mainly an office setting job, spending some time outdoors in the weather and elements. Majority of the time indoors in air-conditioned areas.
Summary
As an Automotive Customer Care Specialist, you will be directly responsible for monitoring and following up with potential customers via leads in the forms of but not limited to internet, phone, and visits to the dealership. Providing outstanding customer service skills alongside having the goal to schedule or assist the customer.
Essential Functions
Following and maintaining relationships with former customers
Monitoring and contacting internet leads
Making phone calls throughout the day of incoming and outbound calls
Determining each customer’s vehicle needs by active listening
Learning, understanding, and following call and email scripts
Setting, confirming, and following up on appointments
Performing surveys with customers
Other duties as required
Assisting and working alongside the Sales team
Speaking to in-market consumers to evaluate vehicle wants and needs
Discussing available vehicles in each segment
Asking investigative questions to understand customer’s wants and needs best
Assisting consumers in selecting vehicles that will fit their lifestyle
Assisting consumers with loan applications, if necessary
Assisting consumers with trade-in questions/offers as necessary
Minimum Qualifications
Proven track record in customer service and/or sales; BDC/internet automotive
Excellent customer service and communication skills
Ability to establish rapport and build relationships to ensure repeat customers
Strong multi-tasking and organization skills
Professional appearance and demeanor
Passionate about the automotive industry and new vehicles in general
Familiarity with the new makes and models available today
Computer savvy with the ability to manage multiple applications at once
Flexibility in scheduling, including weekends and holidays
Desire to help others and assist them in reaching their goals
Strong communications and interpersonal skills
Must have excellent written and oral communication skills
The ability to maintain a positive, good-natured attitude is essential
Comfortable with interacting with customers, speaking on a public address system, and using automotive computer systems
Ability to read and comprehend instructions and information
Ability to meet company’s production and quality standards
Location:
Mataga of Stockton
3261 Auto Center Circle
Stockton, CA 95212
Qualifications
High school diploma or equivalent
Licenses
Driver’s License
Sales License (or can be obtained upon hiring)
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc...).
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