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Front Office Coordinator

2 months ago

Tacoma, United States MultiCare Health System Full time

Established in Tacoma, WA in 1955, MultiCare’s Mary Bridge Children’s Hospital has grown into a dedicated comprehensive regional network of health services for children. Serving more than 13 referring hospitals over 9 counties and backed by fully staffed services 24/7, Mary Bridge Children’s Hospital offers and supports primary care, emergency services, inpatient care, outpatient specialty clinics, and a level IV NICU. Top performing and award-winning, Mary Bridge Children’s Hospital & Health Network specializes in meeting the health needs of kids every day.

FTE:

1.0,

Shift:

Days,

Schedule:

Mon-Fri, Core Business Hours Position Summary The Office Coordinator is responsible for the daily operations and front office functions within the assigned department, and for providing support related to all aspects of office functions. The Coordinator serves as a liaison between patients, physicians, customers, and MultiCare, responding to written and oral requests to resolve customers' questions, problems, and concerns. Responsibilities Coordinates, oversees, and assures the smooth operations and workflow of the office functions, ensuring that patients and the public are treated with respect and in an efficient manner Answers telephone, screening calls for urgency, providing assistance, forwarding calls to the appropriate person or area, or recording messages and forwarding to the appropriate person for follow-up Acts as a resource to the staff, resolving issues, and provides feedback as needed/requested. Develops and implements procedures and protocols related to front office processes to foster an efficient working environment Maintains communications and acts as a liaison between staff and management Researches and resolves issues and concerns regarding office operations, functions, and related matters Requirements Associates degree preferred One (1) year of experience in patient access/accounting Two (2) years of experience in customer service Depending on the assigned area, prior Patient Access Lead experience may be required

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