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Customer Service Representative
2 months ago
VRCC Veterinary Specialty and Emergency Hospital is a 24-hour emergency and specialty veterinary hospital located in Englewood, Colorado . We see patients from both as referrals from general practice veterinarians, as well as directly from clients in need of specialty veterinary care for their pets. We specialize in Cardiology, Emergency & Critical Care, Internal Medicine, Oncology & Radiation Therapy, as well as orthopedic and soft tissue Surgery. Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Essential Functions: Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications: High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience. Knowledge of clerical procedures and ability to organize files and records. Excellent customer service skills, providing courteous and prompt assistance. Accurate cash handling and cashiering abilities. Strong multitasking skills with attention to detail. Flexibility in scheduling, including weekends and holidays. Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds. Position type: Full-time / Part-time Schedule: Overnight Shift or Swing Shift Pay Range: $18 — $22 USD PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices. #J-18808-Ljbffr
