Patient Services Coordinator

3 weeks ago

Allentown, United States RMA Network Full time

We are currently seeking a full-time Front Desk/Patient Services Coordinator to join our growing team in Allentown, PA. Scheduled work hours are Monday - Friday, 8:30am-4:30pm with every other weekend starting at 6:30am; rotating holidays.This Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.How You'll Contribute:At RMANJ we always do whatever it takes to ensure an exceptional patient experience.In general, the Patient Services Coordinator will be responsible for:Responsibilities include:Welcome and greet patients and visitorsAnswer patient phone callsMaintain a professional composed demeanorComfort patients by anticipating patients' anxieties; answering patients' questionsSchedule patient appointmentsFollow physician appointment templatesAssess schedule conflicts and problems with recommendations for solutionsMaintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance informationCollect co-pays and patient paymentsWork with the nurses to coordinate total patient careCollaborate with the Finance Department to make sure all reimbursement/insurance information has been receivedSkills & Requirements:High School Diploma (GED) required. Associate degree preferredMinimum 1 year as a medical office receptionistMinimum 3 years customer services experienceExcellent computer skillsHigh level of listening skillsAbility to communicate accurately and conciselyExcellent interpersonal skillsAptitude to work independently and demonstrate good judgmentAbility to work in a high standard, stressful environmentMust be available to work weekends and overtime as neededMust be available to rotate to RMANJ satellite offices as needed

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