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Quality Manager

4 months ago

Minneapolis, United States Black Box Full time
Job Description

The Quality Manager is responsible for the design, successful implementation, and maintenance of the Quality Management System (QMS) and Lean Ways of Working. Through close internal and external partnerships, this role will develop and cultivate Continuous Improvement strategies that enhance operational and service delivery excellence.

Core Responsibilities:
Safety is our Priority. Follow Safe Work Practices that conforms with the Company's Safety Program and
client worksite policies ensuring that every person on the team Stays Accident Free Everyday.
Provides leadership and direction to the Program's Quality Management Team and partners with them in the
development and enhancement of their individual skills.
Develops and implements actionable strategies and tactics that drive behavioral transformation supporting the
Lean Operating Model and Ways of Working.
Identifies and benchmarks KPIs and collectable driving metrics that quantitatively measure QMS performance
from bottom to top.
Design and deploy scalable and repeatable "Correct First Pass" installation and pre-delivery checklists that
conform to the Program QMS, customers' requirements and recognized industry standards and best
practices.
Participates in opportunity acquisition and follow-on planning ensuring that any specific customer quality
requirements are identified and accounted for, and the Program's QMS is integrated into the end-to-end
service delivery work stream.
Train and develop Teams in Root Cause Analysis and Structured Problem-Solving methods that effectively
identifies current and desired end states, containment approaches and countermeasures.
Develop, drive, and maintain a standard practice for collecting, documenting, and logging Lessons Learned
that supports trend analysis and Continuous Improvement opportunities.
Creates and provides interactive and hands-on training to the Quality and Delivery Management Teams.
Coordinates, facilitates, and supports cost and schedule audits as necessary or required.
Serve as the Program's representative and customer key point of contact for Quality Assurance / Quality
Control related items and needs.
Facilitate and support a culture of transparency and communications to ensure the free flow of issues,
lessons learned, the transfer of knowledge, impactful innovations and new best practices.

Skills and Abilities:
To be successful in this position, qualified candidates must possess exceptional leadership, mentoring,
coaching, and team building qualities.
Possess a high degree of agility to manage conflicting priorities and change.
Detailed orientated with ability to make data driven, analytical decisions.
Exceptionally proficient in the use of Microsoft Office applications.
Ability to perform under minimal direct guidance and achieve objectives with a significant degree of
independence.
Demonstrated ability to Team Build and resolve conflict.
Disciplined, motivated and possesses the entrepreneurial spirit.
Excellent written and oral communication, presentation, interpersonal, and diplomatic skills.

Education, Experience and Preferred Certifications:
High School Diploma or equivalent.
Bachelor's degree in a technical field with post graduate degree preferred.
7+ years of proven and demonstrated experience leading Quality Management, Continuous Improvement
and Lean initiatives.
Data Center construction or critical infrastructure installation experience highly preferred.
Preferred professional certifications:
- ASQ Certified Quality Manager (CQM)
- ASQ Certified Quality Engineer (CQE)
- ASQ Certified Quality Technician (CQT)
- Six Sigma
- BICSI RCDD

Supervisory Responsibility: This position will have direct reports
Work Location and Travel:
Remote or Hybrid with up to 20% travel

Note: This job description outlines the general nature of the responsibilities and duties executed by this position. Other
responsibilities and duties may be assigned as reasonably needed or required.

#LI-CP1

About Us

What's in it for You?

Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

About Black Box

Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.