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Call Center Representative

2 months ago

Troy, United States Re-Bath Full time

Benefits:

Life insurance

Dental insurance

Health insurance

Training & development

Vision insurance

401(k)

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team

RESPONSIBILITIES

Lead Generation Extraordinaire:

Dive into outbound calls with zest to generate leads and discover potential customers.

Explore diverse prospecting methods to expand our lead database.

Qualify leads like a pro based on our predetermined criteria.

Appointment Setting Maestro:

Master the art of setting appointments for our stellar sales representatives with qualified leads.

Juggle and coordinate appointments with finesse.

Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed.

Database Rockstar:

Rock our lead databases, keeping them accurate, up-to-date, and ready for action.

Record lead interactions in our cutting-edge CRM system.

Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures.

Collaboration Champion:

Work closely with the call center supervisor and contemporaries to align lead generation strategies.

Have a can-do attitude, ready to tackle a fast-paced, fun environment.

Together, let's take our lead generation game to new heights

Performance Metrics:

Meet and exceed monthly and quarterly lead generation targets.

Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting.

QUALIFICATIONS:

5 Years of customer service experience

Proficient with MS Word, Excel, and Outlook.

Your communication skills are top-notch.

Attention to detail with effective time management and organizational skills.

Navigate CRM software and lead tracking systems with ease.

Friendly, enthusiastic, and customer-service oriented

Goal-oriented and ready to achieve stellar results.

Self-motivated and strong work ethic

High school Diploma or GED Required.

Skills:

Persuasion and influence.

Relationship building and networking.

Ability to work independently and as part of a team.

Time management and organizational skills.

Adaptability to changing market trends.

Job Type: Full-time

Salary: $15.00 - $19.00 per hour

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Shift: 8-hour shift, Sunday, and some evenings required.

Work setting: In-person

Education: High school or equivalent