MS Call Center Associate

2 weeks ago


Troy, Michigan, United States Proctor Loan Protector Full time
Job Title: MS Call Center Associate

We are seeking a highly skilled and motivated MS Call Center Associate to join our team at Proctor Loan Protector. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through phone calls, emails, and other communication channels.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Utilize company policies and procedures to provide accurate and effective solutions
  • Work collaboratively with the managerial team to ensure seamless customer service
  • Develop and maintain a thorough understanding of company products and services
  • Provide continuous training and support to teammates
Requirements:
  • High school diploma or equivalent
  • Proficient in MS Office
  • Exceptional telephone demeanor and communication skills
  • Ability to maintain confidentiality and handle sensitive information
  • Quality scores of 95% or higher
Preferred Qualifications:
  • Excellent interpersonal communication skills
Work Environment:

This is a sedentary position that requires the ability to sit at a desk for extended periods. The worker will be substantially exposed to a standard office environment with minimal adverse conditions.



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