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Technical Customer Service Associate

4 months ago

Michigan City, United States Marbach America Full time
Job Description

Marbach America is looking for a customer service representative with a very strong technical understanding.

General:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Treat all Marbach information and customer information in a confidential manner. Perform administrative duties for the Plant Manager and the company.

Tasks:
  • All aspects of order entry, quoting, and customer ordering.
  • Maintain purchase order records and verify price quoted against the amount billed.
  • Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
  • Assist with special projects and other duties assigned by the Plant Manager.
  • Interact with customers to provide information in response to inquires about products and services along with handling/resolving customer issues.
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verification
  • Direct requests and unresolved issues to the designated resources
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken.
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Follow-up on open quotes and specialty projects.
  • Use of MI-5 CAD/CAM software to review customer supplied information.
  • Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.
  • Develop and maintain good working relationships with Marbach customers.
  • Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions.
  • Ability to travel to Charlotte, NC for training and planned travel to customer sites.
Skills
  • Use of Microsoft Office (Word, Excel, PowerPoint)
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Strong problem analysis and problem-solving skills
  • Attention to detail and accuracy
  • Strong organizational skills
  • Accurate typist with good command of the English language.
  • Adaptability

Benefits

Marbach offers health, dental and vision insurance to qualified employees as well as STD, LTD and life insurance. Marbach also offers a Simple IRA plan matching 3% after one year with the company.

Marbach America is an equal opportunity employer.

Job Type: Full-time