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Clinical Support Specialist

2 months ago

Union, United States Cvpphysicians Full time

**Clinical Support Specialist**

at CVP Physicians Cincinnati, OH **PRIMARY PURPOSE:** Serve as liaison between the call center and the clinical teams by guiding the scheduling of appointments and ensuring proper follow up for patients needs

1. *Essential Skills and Abilities:*

+ Knowledge of medical and ophthalmic terminology.

+ Exceptional communication and interpersonal skills

+ Professionalism, demonstrated respect for staff and patients

+ Positive and collaborative team member

+ Strong organization with attention to detail

+ Proficiency with utilizing computer and applicable software tools

+ Knowledge of HIPAA requirements and the importance of maintaining patient confidentiality

+ Management of multiple tasks occurring simultaneously *2. Guide Call Center agents on proper patient appointment scheduling*

* Help Fast track urgent appointments for patients that require immediate attention

* Offer assistance to scheduling agents who are unsure of how to correctly schedule or reschedule appointments

* Coordinate communications between medical professionals for consultation and patient care follow up to ensure patients are receiving timely care. *3. Prescription Refills and Prior Authorizations*

* Facilitate the approval or denial of prescription refill requests for all providers at CVP within 48 hours

* Work with insurance companies to obtain prior authorization for medications if required, and maintain follow up with patients while waiting for authorization to be complete

* Ensure accurate documentation of all prescription related activities in NextGen

* Manage eRx reports for all clinics *4. Patient Required Documentation*

* Work with providers to complete required patient forms, including disability paperwork, FMLA paperwork, DMV paperwork, work excuses, etc.

* Provide copies of glasses prescriptions, contact lens prescriptions, etc to patients when requested

* Manage patient communication through the portal to individual providers, responding directly to patients when able. 5. *Perform other duties as assigned.*

**Section 2:**

BACKGROUND:

**Education:** Minimum of a High School diploma or general education degree.

**Experience:** Previous medical office experience preferred; 1-2 years of previous ophthalmology experience required. .

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