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Customer Service Specialist
3 months ago
_*US Secretary of Energy, Jennifer Granholm said*__, __*“With what Virginia Transformer is doing, they are at the center of how we’re going to build out the backbone of our clean energy future*__.”_ _Virginia Transformer and Georgia Transformer Corp., is “the engineering firm that makes transformers.”_ _We are the largest US-owned manufacturer of electric transformers in North America and have been helping to secure the reliability and resilience of our country’s electric grid for more than 50 years. We produce power transformers for any conceivable application – GSU, substations, auto-transformers, grounding transformers, drive duty, rectifier, exciter, voltage regulator, and other._ _The company is experiencing steady and sustained growth and serves every part of US industry from its five state-of-the-art North American facilities. We are actively looking for individuals who want to be part of a high-growth company and who want to share in the pride we have in ensuring American manufacturing continues to flourish. Without reliable power, manufacturing cannot operate. That is where we – and you – come in. Join us._ *Job Summary:* The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service. *Duties/Responsibilities:* · Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. · Ensures that appropriate actions are taken to resolve customers’ problems and concerns. · Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. · Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. · Performs other related duties as assigned. · Attend plant production meetings and follow through the milestone dates for each current project, while reviewing each file twice a week and meeting with the Engineering team. · Communicate and manage and date changes. · Communicate dates and all customer expectations, including consultant involvement. · Manage Production milestone dates including customer inspections, witness testing, etc. · Perform daily, in-person audits of execution, inspections, and witness testing adherence. o Communicate roadblocks immediately and connect with the right leaders to resolve. o Shipping and receiving inspection dates by customer. *Required Skills/Abilities:* · Excellent communication skills including active listening. · Service-oriented and able to resolve customer grievances. · Proficient computer skills with the ability to learn new software. (Highly proficient with Excel is a requirement) · Knowledge of, or ability to learn, product, service, or area of customer service specialization. *Education and Experience:* · High school diploma or equivalent. · Customer service experience required. · Some experience with the product or service to which the specialist will be assigned preferred. *Physical Requirements:* · Prolonged periods sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. #IND1 Job Type: Full-time Pay: From $55,000.00 per year Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * 10 hour shift * 8 hour shift Work setting: * In-person * Office Application Question(s): * Are you currently or have you previously been employed by Virginia Transformer? * Do you have ANY felony level criminal charges filed against you in the last 7 years? Experience: * Microsoft Excel: 3 years (Preferred) Work Location: In person
