![Spencer Health Solutions, Inc.](https://media.trabajo.org/img/noimg.jpg)
Senior Help Desk Technician
1 month ago
ABOUT spencer®
Spencer Health Solutions (www.spencerhealthsolutions.com) is transforming healthcare by moving care delivery to the home through the company's spencer® medication adherence and engagement platform. The spencer FDA Class I technology enables virtual care by connecting patients, clinicians, pharmacists, and family members digitally.
The Morrisville, NC company offers the right candidate an opportunity to be part of a high-performing team in the development of cutting-edge medical technology at the exciting point of market entry through leading health technology distributors in the US, Canada, and Europe.
WHY Spencer?
We are one of North Carolina's fastest growing startups, and that is a big thanks to each one of our employees hard work
Our culture is extremely important to us, and you can see it in the passion that our team members have for the company. Spencer Health Solutions offers competitive salaries, a hybrid work environment, and a flexible schedule
We place high importance on the health, happiness, and success of our team members.
Come work with us
Job Description
SUMMARY
The Senior Help Desk Technician will provide support to employees in resolving complex or escalated technology issues. In this role, you will ensure the proper day-to-day operation of internal technology applications and equipment, including troubleshooting software and hardware issues on laptops, desktops, tablets, servers, and/or network equipment. This position provides the opportunity to perform updates, repairs, upgrades, backups, and asset inventory tracking. The desired candidate must have a passion for technology and a true commitment to growing their technical skill set and the ability to work in a professional manner, maintaining goodwill, cooperation, and productive relationships throughout the Spencer Health Solutions.
RESPONSIBILITIES
- Provide Tier 3 incident management, diagnosis, escalation, tracking, and resolution
- Provide outstanding customer service and a positive support experience by interfacing directly with employees on issues, communicating in a clear, concise manner both verbally and electronically
- Follow established processes and standards, identify, and propose improvements as necessary
- Maintain knowledge of desktop, server and network, and technologies
- Continually learning new technical skills on your own time
- Act as a resource on projects
- Perform remote diagnostic tasks
- Virus/malware remediation
- Track all activity in our ticketing system
- Assist in developing technical documentation to improve training and service delivery
- Configuring firewall / security devices
- Microsoft 365 User Management
- Provide preventative maintenance services for employees
- Provide onboarding equipment set up and offboarding account deactivations
- Provide after hours and weekend support / project work as needed
- Perform other duties as assigned
- Highschool Diploma
- 5+ years of experience in deployment and support
- The ability to communicate technical information in an accessible manner to non-technical employees
- Software maintenance and testing capability
- Understanding of infrastructure/network security knowledge of various types of computer operating systems including Windows, Linux and Mac
- Ability to analyze information and evaluate results to choose the best solution and solve problems
- Ability to create and maintain technical documentation in written or electronic form
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Excellent interpersonal skills and an end user customer-service focus.
- Experience working in a regulated environment
- Ability to read, understand, and execute job functions in accordance with Standard Operating Procedures
- Associates or Bachelor's Degree in Information Technology, Computer Science or relevant field
Additional Information
Spencer Health Solutions is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and the basis of disability or any other federal, state or local protected class.
Your safety and privacy is of our utmost concern. Any communications with a Spencer Health Solutions employee will be through an email originating from @spencerhealthsolutions.com or notifications@smartrecruiters.com. We will never ask for your private information until an official offer has been accepted.
We have other current jobs related to this field that you can find below
-
Help Desk Technician
1 week ago
Morrisville, United States Gravity IT Resources Full timeJob Title: Solutions Support TechnicianLocation: Raleigh-Durham, NCJob-Type: Contract - Potential ConversionEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).Position...
-
Help Desk Technician
1 week ago
Morrisville, United States Gravity IT Resources Full timeJob Title: Solutions Support TechnicianLocation: Raleigh-Durham, NCJob-Type: Contract - Potential ConversionEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).Position...
-
Customer Service
2 months ago
Morrisville, United States MDO Holdings Full timeJob Details Job Location Park Place - Morrisville, NC Position Type Part Time Job Shift Any Job Category Customer Service Description About O2 Fitness: O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and...
-
Front Desk Supervisor
4 weeks ago
Morrisville, United States Sonesta International Hotels Full timelocations Sonesta ES Suites Raleigh Durham Airport- Morrisville, NC time type Full time posted on Posted 2 Days Ago job requisition id R-0057826 Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives...
-
Front Desk Associate
3 weeks ago
Morrisville, United States SafeSplash Full timeReplies within 24 hours IF YOU'RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU'RE AT THE RIGHT PLACE Smart fish swim in schools® You may be our next great Front Desk Associate at SafeSplash + SwimLabs Morrisville (Triangle)! Why work at Streamline Brands? Competitive pay based on experience and skills Flexible scheduling Free swim lessons for...
-
Front Desk Associate
1 month ago
Morrisville, United States SafeSplash Full timeIF YOU'RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU'RE AT THE RIGHT PLACE Smart fish swim in schools® You may be our next great Front Desk Associate at SafeSplash + SwimLabs Morrisville (Triangle)! Why work at Streamline Brands? Competitive pay based on experience and skills Flexible scheduling Free swim lessons for your children Free use of...
-
Front Desk Associate
2 months ago
Morrisville, United States Stretch Zone Full timeBenefits: Bonus based on performance Dental insurance Health insurance Paid time off Training & development Vision insurance Health, Wellness and Fitness Professionals Compensation / Perks: $10 -$15 per hour High-energy atmosphere Career growth opportunities Continuing education opportunities Paid time off Health insurance Dental insurance Vision insurance...
-
Front Desk Associate
2 months ago
Morrisville, United States Art of Problem Solving Full timeJob DescriptionJob DescriptionAoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country's top students through its online school, in-person...
-
Front Desk Associate
5 days ago
Morrisville, United States Art of Problem Solving Full timeJob DescriptionJob DescriptionAoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country's top students through its online school, in-person...
-
Service Desk Technician
3 weeks ago
Morrisville, United States TEKsystems Full timeDesktop Support Analyst Top Skills Desktop Support Windows Support Peripheral Device Support Top Skills' Details Windows Troubleshooting Experience (2+ years) - Windows 10 experience preferred from imaging, setup, and support, in an enterprise environment with 300+ users. Peripheral Device Support Experience (2+ years) - configuration of printers, and...
-
Front Desk Agent
3 months ago
Morrisville, United States Hyatt House Raleigh Durham Airport Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Behavior Technician
3 months ago
Morrisville, United States Kind Behavioral Health Full timeDo you want to the change the lives of children with Autism? Would you rather spend your day crawling in tunnels, sliding down slides, and swinging as high as you can, rather than sitting at a desk? Can you blow bubbles, play hopscotch and win freeze dance over and over and be just as excited each time? Is Encanto secretly (or not so secretly) your favorite...
-
Line Service Technician
1 month ago
Morrisville, United States Atlantic Aviation Full timeWhy You’ll Love This Line Service Technician Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in aviation? If so, this Line Service Technician position with Atlantic Aviation at RDU in...
-
Senior Manager FP&A
5 days ago
Morrisville, United States Affordable Care LLC Full timeOverview: Affordable Care is seeking a Senior Manager of Financial Planning and Analysis (FP&A) reporting to the Senior Director. The Senior Manager of FP&A analyzes data to provide financial insights and recommendations to business issues. The candidate must: Have strong progressive functional capabilities in financial planning, forecasting and...
-
Senior Manager FP&A
2 months ago
Morrisville, United States Affordable Care LLC Full timeOverview: Affordable Care is seeking a Senior Manager of Financial Planning and Analysis (FP&A) reporting to the Senior Director. The Senior Manager of FP&A analyzes data to provide financial insights and recommendations to business issues. The candidate must: Have strong progressive functional capabilities in financial planning, forecasting and...
-
Senior LMS Administrator
2 weeks ago
Morrisville, United States Lenovo Full timeGeneral Information Req # WD00065531 Career area: Human Resources Country/Region: United States of America State: North Carolina City: Morrisville Date: Monday, May 20, 2024 Working time: Full-time Additional Locations : * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what...
-
Senior Application Scientist
2 weeks ago
Morrisville, United States SAGA Diagnostics Full timeSAGA Diagnostics is a personalized cancer diagnostics and disease monitoring company focused on molecular genetic analysis of circulating tumor DNA (ctDNA). The company's mission is to improve precision cancer medicine, provide more accurate treatment monitoring, and improve patient survival using minimally-invasive liquid biopsy cancer testing services....
-
Senior Application Scientist
3 months ago
Morrisville, United States SAGA Diagnostics Full timeJob DescriptionJob DescriptionSAGA Diagnostics is a personalized cancer diagnostics and disease monitoring company focused on molecular genetic analysis of circulating tumor DNA (ctDNA). The company’s mission is to improve precision cancer medicine, provide more accurate treatment monitoring, and improve patient survival using minimally-invasive liquid...
-
Senior Application Scientist
2 months ago
Morrisville, United States SAGA Diagnostics Full timeJob DescriptionJob DescriptionSAGA Diagnostics is a personalized cancer diagnostics and disease monitoring company focused on molecular genetic analysis of circulating tumor DNA (ctDNA). The company’s mission is to improve precision cancer medicine, provide more accurate treatment monitoring, and improve patient survival using minimally-invasive liquid...
-
Senior Application Scientist
11 hours ago
Morrisville, United States SAGA Diagnostics Full timeJob DescriptionJob DescriptionSAGA Diagnostics is a personalized cancer diagnostics and disease monitoring company focused on molecular genetic analysis of circulating tumor DNA (ctDNA). The company’s mission is to improve precision cancer medicine, provide more accurate treatment monitoring, and improve patient survival using minimally-invasive liquid...