Help Desk Technician

4 weeks ago


Morrisville, United States Gravity IT Resources Full time

Job Title: Solutions Support Technician

Location: Raleigh-Durham, NC

Job-Type: Contract - Potential Conversion

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).

Position Overview:

Gravity is looking for a Solutions Support Technician to assist our client's internal support tier 1 help desk.

The successful candidate will possess 2+ years of experience in a customer facing help desk role. Comprehensive knowledge of password resets, troubleshooting, and Active Directory are also required.

Our client is a leading pharmaceutical solutions company based right outside of Raleigh, NC. Their end goal is to enhance communication between medical professionals and their patients. Through leveraging data, they are able to help patients live an easier life through finding value on the pharmaceutical market, helping communication with their doctor, and providing medical solutions for systems across the country.

Duties & Responsibilities:

· Develop service strategy to mitigate software, hardware, and networking issues

· Troubleshoot and resolve service issues via phone, web, and in-person channels

· Ensure all incidents are resolved against SLAs

· Report on health of the help desk and support using uptime and ticket-related performance metrics

· Partner with IT and business personnel to discuss the impacts of incidents on products and services

Required Experience & Skills:

· 2+ years of experience in a tier 1 customer service/helpdesk role

· 2+ years of experience using help desk ticketing software

· 2+ years of experience with incident troubleshooting and escalation

· 2+ years of experience working in a team-oriented, collaborative environment

· Familiarity with ITILv3 or related service delivery frameworks encouraged


  • Help Desk Technician

    1 month ago


    Morrisville, United States Gravity IT Resources Full time

    Job Title: Solutions Support TechnicianLocation: Raleigh-Durham, NCJob-Type: Contract - Potential ConversionEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).Position...

  • Front Desk Associate

    1 month ago


    Morrisville, United States SafeSplash Full time

    Replies within 24 hours IF YOU'RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU'RE AT THE RIGHT PLACE Smart fish swim in schools® You may be our next great Front Desk Associate at SafeSplash + SwimLabs Morrisville (Triangle)! Why work at Streamline Brands? Competitive pay based on experience and skills Flexible scheduling Free swim lessons for...

  • Front Desk Associate

    2 months ago


    Morrisville, United States SafeSplash Full time

    IF YOU'RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU'RE AT THE RIGHT PLACE Smart fish swim in schools® You may be our next great Front Desk Associate at SafeSplash + SwimLabs Morrisville (Triangle)! Why work at Streamline Brands? Competitive pay based on experience and skills Flexible scheduling Free swim lessons for your children Free use of...

  • IT Support Analyst

    1 week ago


    Morrisville, North Carolina, United States Gravity IT Resources Full time

    Job Title: Help Desk TechnicianLocation: RemoteJob Type: Contract - Potential ConversionEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly.Position Overview:Gravity is seeking a Help Desk Technician to provide assistance to our client's internal...

  • Front Desk Associate

    4 weeks ago


    Morrisville, United States Art of Problem Solving Full time

    Job DescriptionJob DescriptionAoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country's top students through its online school, in-person...

  • Front Desk Agent

    3 months ago


    Morrisville, United States Hyatt House Raleigh Durham Airport Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • Morrisville, United States Atlantic Aviation Full time

    Why You’ll Love This Line Service Technician Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in aviation? If so, this Line Service Technician position with Atlantic Aviation at  RDU in...


  • Morrisville, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Line Service Technician Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in aviation?If so, this Line Service Technician position with Atlantic...


  • Morrisville, Vermont, United States ALOIS Healthcare Full time

    Position OverviewALOIS Healthcare is currently in search of a Travel Medical Lab Technician for an exciting opportunity.Key ResponsibilitiesSpecialty: Medical Lab TechnicianDiscipline: Allied Health ProfessionalEmployment Type: TravelThe role involves testing and analyzing various body fluids, including blood, urine, and tissue samples. The technician will...


  • Morrisville, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc.Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and...


  • Morrisville, North Carolina, United States Gravity IT Resources Full time

    Job Title: Technical Support SpecialistLocation: RemoteJob-Type: Contract - Potential ConversionEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly.Position Overview:Gravity is seeking a Technical Support Specialist to provide assistance to our...


  • Morrisville, United States Environmental Diversified Services Full time $18 - $22

    Job DescriptionJob DescriptionJob DescriptionWe are seeking a highly skilled Restoration Technician to join our growing team. As a Restoration Technician, you will play a vital role in restoring and repairing buildings and structures that have been damaged due to fire, water, mold, or other catastrophic events. Your expertise will help us bring buildings...


  • Morrisville, Vermont, United States Aureus Medical Group - Lab Full time

    Aureus Medical Group - Lab is currently seeking a traveling Medical Laboratory Technician for an exciting opportunity.Position OverviewSpecialty: Medical Lab TechnicianDiscipline: Allied Health ProfessionalDuration: 15 weeksWork Schedule: 40 hours per weekShift Length: 8 hoursEmployment Type: TravelCompensation DetailsEstimated payment breakdown:~...


  • Morrisville, United States The Grout Medic of Raleigh Full time

    Job DescriptionJob DescriptionAre you looking for a professional work environment? Do you enjoy working in a team? Do you enjoy working inside?Congratulations! You have come to the right place! JOIN our Grout Medic team and help us turn tile surfaces into a beautiful, stress-free zone for homeowners.The Position:The Grout Medic is a company dedicated to...


  • Morrisville, Vermont, United States Aureus Medical Group - Lab Full time

    Aureus Medical Group - Lab is currently seeking a dedicated Travel Medical Laboratory Technician for an exciting opportunity.Position OverviewSpecialty: Medical Laboratory TechnicianDiscipline: Allied Health ProfessionalEmployment Type: TravelDuration: 15 weeksWeekly Hours: 40 hoursShift Length: 8 hoursCompensation DetailsEstimated earnings of approximately...


  • Morrisville, United States TotalMed Full time

    We are seeking a Technician-Ultrasound Tech for a travel assignment in Morrisville North Carolina.At TotalMed, our aim is to be the last company you ever work with.  We prove it, too, with the highest compensation, first day medical benefits, a best in industry 401(K) retirement plan, and fiduciary services offered through Creative Planning. You will have...


  • Morrisville, United States Edward Rose & Sons Full time

    Start with a job, stay for a career. For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work. We are currently looking for a Standby Maintenance Technician to join our...


  • Morrisville, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Commercial Aircraft Refueler / Line Service Technician JobDid you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in aviation?If so, this Commercial Aircraft...


  • Morrisville, Vermont, United States Global Partners Full time

    Job Overview:The role of the Field Service Technician - Maintenance Specialist will be a critical part of the Vermont Maintenance Department, reporting to the Director of Field Maintenance. In this role, you will be responsible for helping to maintain 100+ gasoline locations along with a team of technicians. There will be on-call rotations with this...


  • Morrisville, United States Penske Truck Leasing Full time

    Location: 204 trans air dr morrisville nc 27560 Shift Diff: $2.50 for 2nd and $3.50 for 3rd shift What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained...