Sr. Manager, E-Commerce

4 weeks ago

Los Angeles, United States Orly International Full time

Job Description:

This position will be responsible for channel marketing, analytics, day-to-day site operations, new customer acquisition and overall growth of the E-Commerce business for ORLY, ORLY+ and SPARITUAL. They will collaborate with Marketing, Creative, Operations, Product Development, Education and Customer Service to create a best-in-class online/digital experience. The ideal candidate will be highly analytical, results-driven, and able to translate data into actionable insights and strategies.

Key Responsibilities:

Refine growth strategy through development and optimization of key strategic objectives.

Define content marketing goals for the website and lead in execution of digital assets to drive site traffic and on-site conversion.

Enhance merchandising and user experience to increase conversion and AOV.

Utilize analytics and competitive benchmarking to identify opportunities.

Establish, manage, and report on plans to improve site metrics by increasing conversion, AOV and other KPIs.

Oversee the day-to-day operations relating to ecommerce with oversight responsibility for operating metrics and key performance drivers.

Provide leadership and direction to external partners and effectively manage workload and all projects.

Coordinate with Customer Service/Operations Team on customer feedback and inform of upcoming site changes.

Coordinate with Creative Team on design projects for ad campaigns and the website (including landing pages, homepage assets and paid media).

Coordinate internally with PD and Operations on product launches and promotions.

Communicate strategy to management and the marketing team as needed.

Manage all outside web development partners: manage budgets, set goals, monitor, and report on performance, manage timelines and prioritization, develop, and manage web development/marketing calendar and report on updates regularly to management.

Manage paid social/search agency, optimizing approach for CPO, AOV, and conversion.

Perform all other duties and tasks as assigned.

Skills & Experience:

5+ years of experience in a similar role with a strong understanding of retail/e-commerce business processes. Beauty industry is a plus.

Experience with Shopify a Must.

Experience in leading and managing SEO/SEM, marketing databases, email, social media and/or display advertising campaigns.

Experience in optimizing landing pages and user funnels.

Proven experience in website optimizing pages and sales funnels; as well as creating and launching email marketing campaigns.

Solid knowledge of web and mobile analytics tools (e.g., Google Analytics).

Demonstrated history of delivery in a dynamic, fast paced organization.

Ability to operate independently but respond to executive input and direction.

Strong ethics and values which support the organizations goals and foster the appropriate culture.

Extremely strong analytical skills and data-driven thinking.

Working knowledge of ad serving environment.

Background in managing digital marketing campaigns.

Self-starting and goal oriented professional with strong written and verbal communications skills.

Must possess strong initiative self-directed, with independent judgment and decision-making ability

Outstanding ability to partner with others at all levels.

About ORLY International

ORLY International has a rich heritage of innovation in the Nail Color and Care industry. From the Original French Manicure to Bonder the most sought-after basecoat by professionals, to its newest innovation Builder in a Bottle, it continues to be one of the foremost innovators in the industry for over 40 years with operations based in Los Angeles.

About SPARITUAL

SPARITUAL is a sustainable, vegan beauty brand based on the rituals of self-care. Our products and programs are designed to intentionally connect you to Slow Beauty Rituals to awaken relaxation, deliver nourishment and set in motion the return to a state of wholeness. We give you the best ingredients nature has to offer and provide you with tangible and practical ways to help you slow down and live in accordance with the natural pace of your life.

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