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Carle Medical Supply Customer Service Flex

3 months ago

Urbana, United States Carle Health Full time

** Job Details**

**Carle Medical Supply Customer Service Flex**

**Department:** CMS - Urbana **Usual Schedule:** 2-6pm m-f **Entity:** Carle Foundation **On Call Requirements:** none **Job Category:** Customer Service **Work Location:** Carle Champaign on Apollo **Employment Type:** PRN - As Needed **Nursing Specialty:** **Job Post ID:** 19976 **Secondary Job Category:** **Experience Requirements:** None **Weekend Requirements:** none **Education Requirements:** Not Indicated **Shift:** Day **Location:** Urbana, IL **Holiday Requirements:** none **Other Posting Information:** This is a Flex position.

**Job Description**

**JOB SUMMARY:**

The Carle Medical Supply Customer Service Flex provides retail and home delivery service to the customers of Carle Medical Supply. Represents CMS as a leader in home medical equipment products and services through equipment education to customers to enhance the growth and development of Carle Medical Supply. This position has on-call rotation.

**EDUCATIONAL REQUIREMENTS**

Associate's degree preferred.

**CERTIFICATION & LICENSURE REQUIREMENTS**

Driver's License

**EXPERIENCE REQUIREMENTS**

One (1) year experience Customer Service Home Delivery. One (1) year of experience in customer service or home delivery.

**OTHER REQUIREMENTS**

Must have good customer service and interpersonal communication skills. Strong computer skills. Good written and oral communication. Independently motivated and able to work with little supervision. Must have a good driving record.

**ESSENTIAL FUNCTIONS:**

* Deliver and set-up equipment and supplies and provide efficient and effective instructions to clients being discharged from hospitals, nursing homes, and other medical care facilities. Collect appropriate signatures and authorizations from customer.

* Completes documentation per regulatory requirements and/or department policy.

* Provides equipment repair services as authorized and qualified. Maintains accurate repair reports for all equipment repairs.

* Accurately prepare service orders for delivery/pick-up.

* Responsible for assigned vehicle, including daily pre-trip inspection, schedule for routine preventive maintenance service, appearance and cleanliness, and basic on-board stock.

* Completes all patient assessment and concentrator checks in a timely manner, letting immediate supervisor know if they cannot contact a patient.

* Ensures warehouse is clean, organized, and meets all regulatory standards and regulations.

* Answer telephone, take and deliver messages according to department communication standards.

* Assist with coordination of delivery, set-up, and pick-up of equipment, supplies, and services with the service technicians.

* Maintains an advanced understanding of third party payor guidelines, especially Medicare B.

* Prepare and submit all paperwork and reports as required by Carle Medical Supply policy.

* Resolves Customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Reports situation and resolution to supervisor.

* Suggest, develop, and promote new products or services of benefit to Carle Medical Supply customers.

* Verify insurance coverage and communicate to patients their financial responsibility if any.

* Responsible for maintaining patient assessment files per regulatory requirements and ensuring that they are completed in a timely manner. Keeps management informed of customers who cannot be reached.

* Works with provider offices to ensure a good working relationship by providing education and presentations with provider offices and nursing departments on insurance rules and regulations.

* Cleans and stores rental equipment.

* Orders and maintains no more than a 30-day supply of parts for rental equipment via the transfer form.

* Assists materials management coordinator with warehouse functions as requested, such as receiving, stocking, and shipping.