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Multi-Unit Manager

3 months ago

Billerica, United States Dunkin' Full time

**Job Description**

**Description**

A Multi-Unit Manager generally provides leadership, coaching, and direction to approximately 5-8 restaurants. A Multi-Unit Manager supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they are delivering excellent guest service and meeting and executing all applicable Brand standards.

**Responsibilities Include:**

Able to perform all duties of restaurant team members and restaurant managers

Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards

Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability

Understand local marketing area and competitor trends

Establish sales and service goals with the director of operations and restaurant managers

Provides excellent guest service and resolves issues

Lead team meetings

Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives

Ensure that restaurants correctly execute new products and processes in a marketing window

Develop business plans for their portfolio and develop action plans with the director of operations

Drive a clear vision and clearly communicates to the team

**Management Responsibilities Include:**

Recruit, hire, onboard, and develop restaurant managers

Plan, monitor, appraise and review restaurant employee performance

Manage and coordinate the Restaurant Management team to support their restaurant performance & execution

Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

**Education/Experience:**

Basic computer skills

Fluent in spoken and written English

Basic math and financial management

2 years previous multi-unit or similar experience in retail, restaurant, or hospitality

**Key Competencies**

Strong analytical skills and business acumen

Works well with others in a fun, fast-paced team environment

On time, demonstrates honesty and a positive attitude

Willingness to learn and embrace change

Guest focused

Ability to train and develop a team

Time management

Problem-solving

Motivating others

**Benefits & Compensation:**

Competitive salary

Opportunity to earn quarterly bonuses

Monthly car allowance

Cell phone allowance

Gas reimbursement

Five-day work week

Flexible schedule; time off

Career growth opportunity

Paid vacation

Holiday pay

Paid sick time

Health (BCBS) & Dental (Delta)

**Requirements**

**About**

Jaton Mgmt is a highly regarded Dunkin franchise network operating 13 restaurants throughout Massachusetts.

Since 1989 our strong focus on developing our employees has proven to be the primary key to our success. Currently, the majority of our store managers and all of our multi-unit managers have been homegrown. We strive to promote our people from within. If you have the desire, and passion for your career, we have an opportunity for you to grow with us.

Right now, we are looking to add more dedicated people to our team as we continue to grow and develop as a network. We are seeking influential self-motivated leaders to play a vital role in our stores day-to-day operations to help us deliver the best overall guest experience visiting our restaurants.

_This Dunkin' restaurant is independently owned and operated under a franchise granted by DD Franchising LLC._

_You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees._

_The Dunkin' trademarks, logos, and designs are trademarks of DD IP Holder, LLC. Used under license._