We have other current jobs related to this field that you can find below
-
Principal Customer Success Manager
2 months ago
San Francisco, United States Endeavor Full timeThe Challenge We are looking for a Principal Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our most strategic customers from implementation to renewal. As a Principal CSM, you will be assigned to a portfolio of our largest customers and be responsible for the success of those accounts. Your...
-
Principal Customer Success Manager
3 weeks ago
San Francisco, United States Checkr Full timeAbout Checkr Checkr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster—and fairer—way to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of...
-
Principal Customer Success Manager
2 months ago
San Francisco, United States Checkr Full timeAbout Checkr Checkr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster—and fairer—way to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of...
-
Customer Success Manager
3 months ago
San Francisco, United States EMA San Diego Full timeWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small and medium-sized accounts and...
-
Customer Success Manager
3 months ago
San Francisco, United States EcoCart, Inc. Full timeGet notified about new Inside Channel Account Manager jobs in United States . 1,000+ Inside Channel Account Manager Jobs in United States Field Sales Account Manager, Channel Sales and Activation Manager, Key Accounts Customer Success / CRM Expression of Interest: Channel Partnerships Manager Product & Channel Partnerships Manager, Verticals Product &...
-
Senior Customer Success Manager for Enterprises
10 hours ago
San Francisco, California, United States Canary Technologies Corp Full timePosition OverviewAs a Senior Customer Success Manager for Enterprises, you will engage with some of the most renowned hospitality organizations globally.Your role is pivotal: you will guarantee the success of key implementations, nurture robust relationships with essential stakeholders, and enhance Canary's product presence within our enterprise clientele....
-
Senior Customer Success Manager for Enterprises
10 hours ago
San Francisco, California, United States Canary Technologies Corp Full timeOverview of the PositionIn the role of Senior Customer Success Manager for Enterprises, you will collaborate with some of the most esteemed hospitality organizations globally.Your contribution is vital: you will guarantee the effective implementation of strategic initiatives, nurture robust relationships with essential stakeholders, and broaden the reach of...
-
San Francisco, California, United States Canary Technologies Corp Full timePosition OverviewThe Enterprise Customer Success Manager will play a pivotal role in engaging with elite hospitality organizations globally.This position is essential for ensuring the effective implementation of strategic initiatives, nurturing robust relationships with influential stakeholders, and broadening the reach of Canary's offerings within our...
-
Customer Success Manager
3 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
-
Customer Success Manager
3 months ago
San Francisco, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
3 weeks ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
-
Customer Success Manager
1 month ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
-
Customer Success Manager
1 month ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at a...
-
Manager, Customer Success
3 weeks ago
San Francisco, United States RollWorks, a division of NextRoll Full timeAbout the Role: RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of Customer Success, you will be instrumental in the continuous evolution and...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Wiliot Full timeAbout Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...
-
Manager, Customer Success
3 weeks ago
San Francisco, United States P. A.V. E. Full time[Full Time] Manager, Customer Success at Pave (United States) Manager, Customer Success Pave United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: No Vacancies: 1 available About Pave At Pave, we believe the world of...
-
Manager, Customer Success
3 months ago
San Francisco, United States RollWorks, a division of NextRoll Full timeAbout the Role: RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of Customer Success, you will be instrumental in the continuous evolution and...
-
Customer Success Manager
3 weeks ago
San Francisco, United States MixRank Full time[Full Time] Customer Success Manager at MixRank (United States) Customer Success Manager MixRank United States Date Posted: 09 Dec, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank MixRank is a data intelligence platform...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Token Transit Full time[Full Time] Customer Success Manager at Token Transit (United States) Customer Success Manager Token Transit United States Date Posted: 26 Jul, 2022 Work Location: San Francisco, United States Salary Offered: $160000 yearly Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: Yes Vacancies: 1 available About Token Transit Token...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Otter.ai Full timeThis position is Hybrid (3 days a week in office) About the Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...
Principal Customer Success Manager
2 months ago
Our mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company's superhero.
We create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and manage risk. We automate manual work, facilitate collaboration, and streamline operations so businesses can make better decisions.
By reimagining legal documents, we take the stress out of contract management, empowering brilliant people to do their best work while fueling exponential growth.
The Role:
As a Principal Customer Success Manager at Evisort, you will play a crucial role in managing largest accounts focused on accelerating digital transformation of contract management and intelligent analytics. The role is multi-faced and aimed at ensuring customer satisfaction, high user adoption and optimal business outcomes. PCSM's are the primary point of contact between the customer and the company, providing guidance and direction to internal team members, and developing growth and retention strategies leading to renewals, upsells, and expansion.
Key aspects of the role include relationship building, strategic planning and execution, value creation and optimization, project management and coordination and reporting and communication. By effectively managing these responsibilities, a PCSM on large accounts ensures that the client's needs are met, relationships are strengthened, and both parties achieve their strategic objectives.
What You'll Do:
- At Evisort, our PCSMs will be involved in all aspects of customer success management, driving value, and being a trusted client partner by:
- Develop and maintain strong relationships with key stakeholders within the client's organization to understand their needs, goals, and challenges.
- Serve as the client's advocate within the company, ensure needs and concerns are addressed properly. Develop and implement strategic account plans that align with the client's business objectives and the company's goals. Collaborate with the client to set clear, measurable goals and KPIs that drive mutual success. Regularly review and analyze account performance against established goals and KPIs, making adjustments as necessary.Provide strategic guidance and recommendations to help clients maximize the value of the Evisort.
- Identify opportunities for process improvements to drive efficiency and effectiveness, Explore and propose new features, or services that align with the client's evolving needs and industry trends Coordinate with internal teams, such as sales, marketing, product development, and customer support, to allocate resources effectively and deliver on commitments.Provide regular updates to both the client and internal stakeholders on account status, performance metrics, and key developments. Prepare and deliver executive briefings and reports to senior leadership, highlighting account achievements, challenges, and strategic opportunitiesIdentify and pursue opportunities for upselling and cross-selling to drive revenue growth within the account. Assist in negotiating contract renewals and terms to ensure they are mutually beneficial.
- 12+ years of experience in Consulting, Customer Success, and/or Engagement Management for large enterprise accounts
- 8+ years of experience in working with the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, upsells, and account management)
- Exceptional project management, communication skills, highly organized, and customer intuitive
- Highly collaborative with a team-first mindset; can work effortlessly and effectively across all departments
- Strong generalist with the ability to wear many hats and move quickly in a dynamic environment
- Contracts Management or Legal experience needed
- Empathetic, positive attitude with a desire to help our customers reach their goals
- SAAS experience, not necessary, but preferred
- BA/BS degree or higher from an accredited university
- Additional Requirements:
- Ability to travel domestically and internationally, as necessary
Evisort is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position in the United States.
