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![Gemini Bio](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
2 months ago
Founded in 1985, GeminiBio serves the global biotechnology industry, from basic research to commercial production, with a focus on helping our customers accelerate the development of life-enhancing biotherapeutics.
The company focuses on producing cell culture products, instruments, and solutions that help customers streamline their discovery, development, and production processes, and by making custom cGMP bioprocess liquids that radically simplify customers’ manufacturing workflows – regardless of batch size.
Located in West Sacramento, California, GeminiBio has two manufacturing facilities, comprising a total of 57,000 square feet. To meet the stringent needs of biotechnology research and production customers, the company’s cell culture sera and bioprocess liquid manufacturing facilities are segregated between animal origin-free cGMP manufacturing and animal component cGMP manufacturing. GeminiBio is an ISO 13485 certified, FDA registered Class 1 Medical Device Manufacturer, aligned with 21 CFR Part 820.
Position Summary
The Customer Service specialist is responsible for daily activities in the customer service team, including but not limited to processing orders on a timely manner, interactions with customers (internal and external) to maintain a great customer experience. The specialist will perform all tasks required under minimal supervision, and will maintain open and effective communication at all times.
Key Responsibilities
Ensure customer satisfaction and provide professional customer support
Respond promptly to customer and co-workers inquiries
Process orders in a timely manner
Receive high volume of customer calls/emails
Communicate and coordinate with internal and external customers to provide best customer experience
Process quotes, orders and phone calls in a timely manner
Core Competencies
Customer Centric
Consistently aware of how work product impacts customer value and experience and works with intensity to optimize customer value and experience. Able to identify barriers and inefficiencies impacting customer value.
Effective Teamwork
Keen ability to collaborate with a diverse set of colleagues – often under pressure – to accomplish business objectives and deliver customer value. Able to identify – and correct – the issues degrading the success of teams.
Personal Leadership
Consistently delivers high-quality individual results, and when problems are encountered, able to be self-reflective and identify new ways of working to accomplish individual objectives. Strong level of personal accountability. Invests time and energy into professional development. Routinely takes the initiative to solve challenges and capitalize on business opportunities.
Planning and Organizing
Able to clearly identify the work that needs to be done and the order in which the work needs to be completed to generate the desired result. Consistently able to foresee challenges and barriers to success and then effectively develops – and implements – actions to accomplish objectives.
Effective Communications
Able to organize thoughts to communicate to colleagues concisely and accurately and, as needed, management. Oral and written communications are professional and appropriate for the setting and the audience.
Company Values
Integrity
Doing the right thing – the first time. Honoring and keeping commitments.
Intensity
Working with speed and focus to deliver the highest quality results – on time.
Involvement
Embracing unique perspectives and treating others with dignity and respect.
Biased to improve processes and products to better serve customers and improve workflows.
Required Skills and Experience
At least 2 years of experience in Customer Service
A proven ability to work as part of a team to deliver results
Organization Skills – Ability to manage multiple priorities and know when to escalate issues
Effective Communicator with exceptional communication and interpersonal skills
Basic level of understanding with Microsoft Office Products (Word, Excel). Experience with Sage and CRM is a plus
Detail oriented and strong organizational skills
Able to multi-task
Works well in a team environment
Responds quickly to assignments
Displays understanding of and promotes company and customer objectives
Enthusiastic, dedicated and team oriented
Flexible: be able to adapt well and fast to a fast growing company
Benefits and Compensation
Compensation will range between $20-$22 per hour based on skills and experience.GeminiBio provides a competitive benefits package.
Environmental Elements & Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and computer screen, and hearing and speech to communicate in person, and over the telephone; must be able to bend, stoop, kneel, reach, push and pull drawers open and closed in the execution of duties.
EEO STATEMENT
GeminiBio provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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