Collections/Customer Service Rep

3 months ago

Fayetteville, United States Wregional Full time

Job Posting: Collections/Customer Service Rep (Tues-Fri 11:30am-8pm; Sat 8:00am-4:30pm) Location: Clinic Billing - Fayetteville, AR **Washington Regional**

Washington Regional Medical Center is our regions only locally governed, community-owned, not-for-profit healthcare system. Our system includes a 425-bed acute care hospital located in the heart of Fayetteville supported by our clinic system - including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work and give back to each other.

Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.

**Mission:** Washington Regional is committed to improving the health of people in communities we serve through compassionate, high quality care, prevention and wellness education.

**Vision:** To be the leading healthcare system in Northwest Arkansas --- the best place to receive care and the best place to give care.

**Values:** To treat others patients and their families, visitors, physicians, and each other as we would want to be treated.

**Position Summary** Position is responsible for assisting customers both in person and by telephone as to the status of their account(s), answering their questions and assisting them with payment options or financial assistance. The representative will take credit card payments via phone, establish and maintain guarantor payment plans. The representative is expected to explain insurance payments and adjustments, why the balance is due, denied reasons, with ability to resolve complaints. Must have ability to make fair and accurate decisions with moderate assistance from Managerial staff. The position will adhere to all HIPPA privacy and 501r regulations while performing their duties. This position spends the majority of time sitting (up to 60% of the work time) while performing repetitive type actions (using McKesson STAR financial system, CUBS financial system, Microsoft Office, 10 key calculator, and phone).

**Licenses/Certifications Required** N/A

**Specific Educational and Skill Competencies Required** Good communication skills, analytical skills and the ability to operate equipment and electronic submission of claims. Completion of high school studies is required. Knowledge of insurance and hospital billing operations as demonstrated by one year of previous experience is required. Bilingual preferred.

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