Inside Service Representative

3 weeks ago

Washington, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Summary: Reporting to the Manager, Inside Service the Inside Service Representative is responsible for providing superior service to all traditional NATS PLUS Members and Flexible Plans as well as renewing them for the next season. This is accomplished by establishing and maintaining relationships through phone conversations and face to face interactions. Essential Duties and Responsibilities:
  • Make 80 outbound touchpoints per day; additionally answer inbound calls from the Service line
  • Maximize NATS PLUS Members and 80 + 40 Pick 'Em Plan renewal percentage by providing superior customer service to assigned accounts via all contact touchpoints.
  • Proactive, self-starter that has the ability to provide superior levels of customer service to all Nationals fans
  • Responsible for upselling current accounts, generating referrals, and cross-selling groups, hospitality areas and luxury suites.
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.
  • Participate and contribute to service team meetings and training sessions.
  • Establish and implement superior levels of service and fulfillment for all Washington Nationals customers that sets the standard in MLB and professional sports.
  • Visit current clients and host prospects during home games
  • Visit current and prospective clients during home games, dark days at the stadium, as well as in person throughout the DMV area.
  • Work game day events to service and assist with season plan holders, premium season plan holders and troubleshoot ticketing or event issues
  • Staff Season Plan Holder Lounge and Red Carpet Rewards locations on game days
  • Other duties as assigned
The primary responsibilities of the position will include making outbound calls to Season Plan Holders to build a strong relationship and provide superior service through scheduled call campaigns. The position is responsible for upgrades and renewals of current NATS PLUS Members as well as working with the accounts to gain referrals and maximize the opportunity to cross-sell. This position requires the use of CRM to notate accounts. Additionally, the position supports elements of the Nationals online loyalty program (Red Carpet Rewards) and ticket exchange program.This position will also participate in continuous training that will enable knowledgeable interfacing with the Nationals ticketing platforms. The Nationals are a military-friendly organization actively recruiting veterans and spouses Requirements: Minimum Education and Experience Requirements
  • Undergraduate degree from an accredited four-year college/university
  • A minimum of 1 year experience in customer service
Knowledge, Skills, and Abilities necessary to perform essential functions
  • Candidate must be sufficient in Microsoft Excel and tablet technology (i.e. iPad).
  • Excellent organizational abilities to handle multiple tasks, establish priorities, and consistently meet strict deadlines with effective results. Ability to thrive under pressure
  • Able to work nights, holidays, and weekends, including Nationals home games with additional hours included for office work.
  • Must be able to address and solve problems quickly and effectively.
  • Punctual and reliable attendance
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide superior service in sports.It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction.
Physical/Environmental Requirements
  • Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to kneel, crouch, or sit and must lift and/or move up to 45 pounds.


Compensation: The projected wage rate for this position is $17.50 per hour. Actual pay is based on several factors, including but not limited to the applicant's: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range. Benefits: The Nationals offer a competitive and comprehensive benefits package that presently includes:
  • Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December
  • Medical, dental, vision, life and AD&D insurance
  • Short- and long-term disability insurance
  • Flexible spending accounts
  • 401(k) and pension plan
  • Access to complimentary tickets to Nationals home games
  • Employee discounts
  • Free onsite fitness center
Equal Opportunity Employer: The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

  • Inside Service Representative

    3 weeks ago

    Washington, United States The Washington Nationals Full time

    Reporting to the Manager, Inside Service the Inside Service Representative is responsible for providing superior service to all traditional NATS PLUS Members and Flexible Plans as well as renewing them for the next season. This is accomplished by est Representative, Customer Service, Service, Retail

  • Inside Service Representative

    3 weeks ago

    Washington, United States Washington Nationals Full time

    Summary: Reporting to the Manager, Inside Service the Inside Service Representative is responsible for providing superior service to all traditional NATS PLUS Members and Flexible Plans as well as renewing them for the next season. This is accomplished by establishing and maintaining relationships through phone conversations and face to face interactions....

  • Inside Service Representative

    2 weeks ago

    Washington, United States Washington Nationals Full time

    Summary: Reporting to the Manager, Inside Service the Inside Service Representative is responsible for providing superior service to all traditional NATS PLUS Members and Flexible Plans as well as renewing them for the next season. This is accomplished by establishing and maintaining relationships through phone conversations and face to face interactions....

  • Advanced Inside Sales Representative

    6 months ago

    Washington, United States C T Corporation System (DE) Full time

    Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do...

  • Customer Service Representative

    1 month ago

    Washington, United States Miracle Getaways by Maracle Full time

    This is a remote position.Do you have a passion for helping people and a knack for solving problems Miracle Getaways by Maracle is seeking a dedicated and enthusiastic Customer Service Representative to join our team and provide topnotch support to our valued clients!Key Responsibilities: Assist Clients with Inquiries: Respond to customer questions and...

  • Customer Service Representative

    1 month ago

    Washington, United States Metropitan Police Service Full time

    Job SummaryThe Metropolitan Police Department is seeking a highly skilled Customer Service Representative to join our team. As a key member of our department, you will be responsible for providing exceptional customer service to the public, employees, and law enforcement officials.Key ResponsibilitiesWelcome and greet visitors to the office, responding to...

  • Customer Service Representative

    3 months ago

    Washington, United States LMI Aerospace Full time

    We are currently seeking a Customer Service Representative (CSR). The CSR Serves as the point of contact with external customers. This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relat Customer Service, Customer Service Representative, Representative, Delivery, Retail, Manufacturing

  • Customer Service Representative

    1 month ago

    Washington, United States LMI Aerospace Full time

    The CSR Serves as the point of contact with external customers. This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relations with our customers. The CSR will focus much of his/her attent Customer Service Representative, Customer Service, Representative, Delivery, Retail, Manufacturing

  • Member Service Representative

    3 weeks ago

    Washington, United States ROCS Grad Staffing Full time

    Why You Want to Work Here The Member Services Representative ensures a high standard of customer service for the association’s members and stakeholders, offering support across multiple areas, including responding to customer inquiries, handling membership billing, processing applications, and managing information requests. This role may also serve as a...

  • Member Service Representative

    3 weeks ago

    Washington, United States ROCS Grad Staffing Full time

    Why You Want to Work Here The Member Services Representative ensures a high standard of customer service for the associations members and stakeholders, offering support across multiple areas, including responding to customer inquiries, handling membership billing, processing applications, and managing information requests. This role may also serve as a...

  • Member Service Representative

    3 weeks ago

    Washington, United States ROCS Grad Staffing Full time

    Why You Want to Work HereThe Member Services Representative ensures a high standard of customer service for the association’s members and stakeholders, offering support across multiple areas, including responding to customer inquiries, handling membership billing, processing applications, and managing information requests. This role may also serve as a...

  • Member Service Representative

    4 weeks ago

    washington, United States ROCS Grad Staffing Full time

    Why You Want to Work HereThe Member Services Representative ensures a high standard of customer service for the association’s members and stakeholders, offering support across multiple areas, including responding to customer inquiries, handling membership billing, processing applications, and managing information requests. This role may also serve as a...

  • Member Service Representative

    4 weeks ago

    washington, United States ROCS Grad Staffing Full time

    Why You Want to Work HereThe Member Services Representative ensures a high standard of customer service for the association’s members and stakeholders, offering support across multiple areas, including responding to customer inquiries, handling membership billing, processing applications, and managing information requests. This role may also serve as a...

  • Member Service Representative

    4 weeks ago

    Washington, United States ROCS Grad Staffing Full time

    Why You Want to Work HereThe Member Services Representative ensures a high standard of customer service for the association’s members and stakeholders, offering support across multiple areas, including responding to customer inquiries, handling membership billing, processing applications, and managing information requests. This role may also serve as a...

  • Private Client Adviser

    5 months ago

    Washington, United States Fisher Investments Full time

    Calling all financial professionals looking for a role 100% focused on sales! As a Private Client Adviser - Inside Sales, you will engage over the phone with high-net-worth individuals throughout Canada who have expressed interest in Fisher Investments. Take advantage of our well-defined promotion opportunities where qualified leads are provided and there is...

  • Customer Service Representative

    4 days ago

    Washington, United States Style Netbox Full time

    Join Our Team: Customer Service Representative Are you a people person with a passion for delivering exceptional service? Style Netbox is seeking a friendly and professional Customer Service Representative to join our team in Washington, DC. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with efficiency and...

  • Customer Service Representative

    2 weeks ago

    Washington, United States Moon Moments Ltd Full time

    Customer Service Representative | Immediate State Onsite- Washington, DC ( This position is based on-site in Washington, DC. Only candidates with full legal authorization to work in the United States will be considered.) Are you passionate about delivering exceptional customer experiences while achieving sales success? Our client is seeking energetic and...

  • Customer Service Representative

    1 month ago

    Washington, Washington, D.C., United States Long John Silver's Full time

    Customer Service Representative Job SummaryWe are seeking a friendly and helpful Customer Service Representative to join our team at Long John Silver's. As a Customer Service Representative, you will be the key to ensuring guest satisfaction and providing an exceptional dining experience.Key Responsibilities:Greet and positively engage guests in the...

  • Customer Service Representative

    2 weeks ago

    Washington, United States Advanced Plumbing Systems Full time

    Are you ready to dive into a dynamic career where your communication skills and organizational prowess can shine? Look no further - Advanced Plumbing Systems LLC is on the hunt for a dedicated full-time Customer Service Representative to join our team in Washington, MO! You will earn $16 to $18/hour, based on experience. We also provide excellent benefits,...

  • Ticket Services Representative

    4 weeks ago

    Washington, United States George Washington University Full time

    This position will work under the direction of the Asst. AD, Ticket Sales & Operations. General responsibilities include: answering questions and problems that may arise on game day; providing exceptional customer service to all patrons; selling tick Ticket, Representative, Operations, Retail, Service