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Customer Service Representative II

2 months ago

Milwaukee, United States Brady Full time

Who are we: Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Why work at Brady: Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. What we need: Brady Corporation is seeking a Customer Service Representative that will provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. What you'll be doing: Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction. Maintain a working knowledge and sufficient technical knowledge for all products of the division to properly advise customers. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience. Contributes ideas, decision-making skills and good judgment to achieve objectives. Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision. Must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization. Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships. Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues. Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals. Initiates process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals. What you'll need to be successful: High school diploma or equivalent. Minimum of 2 years of Customer Service or equivalent job-related experience. Strong verbal and written communication and listening skills. Basic computer skills and experience working with Microsoft Office (Excel and Word). Ability to problem solve, apply critical thinking and analysis. Effective time management and organizational skills. Ability to work under pressure and to make decisions independently. Ability to build relationships and collaborate with other departments. Ability to multi-task. Strong attention to detail. Highly adaptable to a changing, fast-paced environment. Team player with the willingness to share job knowledge. Proactive approach. #J-18808-Ljbffr