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Event Manager| BOK Center

3 months ago

Tulsa, United States Oak View Group Full time

Overview:

Reporting to the Senior Event Services Managers, this role focuses on coordinating diverse events, ensuring exceptional client and guest experiences, and managing end-to-end event logistics.

This role will pay a salary of $50,000 to $60,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

job expires 9/15/2024

Responsibilities:
  • Primary coordinator for the ECHL and IFL tenant teams, the Tulsa Oilers.
  • Plan, coordinate and execute meetings/events according to the needs of our clients in a timely manner. Maintain constant communication with the client before and during their meetings/events, informing them of deadlines, including but not limited to diagram submissions, set-up specifications for leased spaces, and other related details.
  • Provide the best service possible to every client, patron, and vendor.
  • Research, review and recommend equipment, materials and supplies required to make an event successful.
  • Coordinate outside service needs with contractors, decorators or other vendors.
  • Guide clients in preparation of events by interpreting and explaining use license agreement provisions as well as facility policies and procedures.
  • Issue appropriate paperwork to the proper staff in a timely manner.
  • Assist with special needs or requests from our clients and communicate to our staff in a timely manner.
  • Coordinate service needs with OVG Hospitality and make hospitality arrangements as needed.
  • Maintain record of all event-related expenses, prepare event cost estimates and monitor final billing.
  • Attend weekly staff meetings. Develop and maintain a harmonious working relationship with all other departments.
  • Maintain the proper image and generate positive public relations with clients, patrons and staff.
  • Ensure that the integrity of the facility is upheld in the manner that we and our guest are accustomed to.
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.
  • Respond to crowd control and/or crowd management situations in a prompt and decisive manner and orally respond in a professional and diplomatic manner during crisis and/or sympathetic situations.
  • Respond to visual and audible alarms from building automation and life safety systems. Make immediate decisions and communicate with all users of the facility in an emergency.
  • Serve as manager on duty, as required.
  • Other events, duties and projects as assigned.

    Team Dynamics
    Join a team where collaboration and support are the keystones to our success. We pride ourselves on a culture of creativity, diversity, and mutual respect. Here, youll be part of a passionate team that works together to create unforgettable experiences. We believe in empowering our staff, celebrating each victory together, and learning from each challenge.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Three to five (3-5+) plus years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.
Bachelors degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.
Trained Crowd Manager certification or ability to obtain certification.
First Aid, CPR, AED certification or ability to obtain certification.
Customer service experience is preferred.
Skills and Abilities
Professional oral and written communication skills in English.
Ability to manage time and multiple tasks efficiently.
Strong computer skills in Microsoft Office applications, word processing, email, internet, and data entry systems.
Possession of, or ability to obtain, a valid drivers license.
Knowledge of operational characteristics of a variety of event types.
Ability to identify the needs of users of the facility.
Knowledge of crowd management and control techniques.
Knowledge of customer service practices.
Knowledge of principles of supervision, scheduling, and employee training.
Demonstrated familiarity with facility use contracts.
Knowledge of fire and public safety regulations.
Knowledge of A/V equipment and electronic systems in public assembly facilities preferred but not required.
Experience with budget preparation and control.
Familiarity with terminology used in entertainment/convention/public assembly settings.
Experience with AutoCAD and/or Social Tables is preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed in a fast-paced environment where you may be required to be on your feet for long periods of time doing physical work.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.