Call Center Representative

3 weeks ago


Orlando, United States RemX Full time
  • Employment Type: Contract with chance to convert to perm
  • Location: Onsite | Louisville, KY 40299
  • Pay: $17.00 an hour
  • Scheduling: Availability M - F 8:00 AM - 8:00 PM,
  • Start Date: ASAP
RESPONSIBILITIES:
  • Handled approximately 70 - 90 inbound calls daily.
  • Place outbound calls as needed to Dr. Offices/Insurance companies to validate information
  • Calls are related to patient care, requiring the ability to de-escalate as sensitivity situations will come up
  • Update system with notes WHILE ON THE CALL (not in between calls)
REQUIREMENTS:
  • High School Diploma/GED Minimum
  • Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 - 90+ calls daily)
  • Must be Tech Savvy - Ability to use multiple screens while reading scripts and adding notes into the system
  • Stable employment history (no unreasonable gaps)
  • Ability to work 100% onsite reliably daily.
  • To display these characteristics : CHART - Caring, Honesty, Accountability, Respect, and Trust
  • High School Diploma/GED Minimum
  • Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 - 90+ calls daily)
  • Must be Tech Savvy - Ability to use multiple screens while reading scripts and adding notes into the system


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