Call Center Representative English/Spanish speaking

1 month ago

Orlando, United States TEKsystems Full time
Job DescriptionJob Description

Duration

3 Duration Unit

Month(s)

Must speak ENGLISH & SPANISH

2 WEEKS ONSITE TRAINING IN MAITLAND THEN FULLY REMOTE

WE PROVIDE LAPTOP 

MUST BE ABLE TO WORK WEEKENDS AND THE SHIFT 2-11:30P

START DATE ASAP

Req Description

 

Description

This team is the Covid hotline support team. They will be receiving calls from patients needing assistance with testing appointments and scheduling vaccine appointments. It is a call center environment where they will be taking calls from people looking for a physician because they wanted to get tested or just get registered for the Covid vaccine. Customers can be calling from different states not only FL, however a lot of calls do come from north west and central region of FL.

GENERAL SUMMARY:
The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs  consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of  service offerings, service workflows, and contact center technologies necessary to perform all job functions.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
• • Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
• • Demonstrates empowerment to successfully resolve customer inquiries
• • Adhere to all established workflows, scripting, and department greetings
• • Create delightful customer experience by setting proper expectations and consistently following through with end- users
• • Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)

• • Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, CxC colleagues, and leaders
• • Achieves individual key department performance objectives such as quality assurance and productivity.
• • Handle sensitive matters courteously and with professionalism. When appropriate, escalate with leadership for proper awareness and/or resolution.
• • Adhere to department policies and procedures and HIPAA regulations
• • Perform other duties as assigned by department leaders

KNOWLEDGE AND SKILLS REQUIRED:
• • Ability to articulate the mission of AH and the CxC
• • Strong attention to detail and ability to take initiative to resolve inquiries and issues
• • Demonstrated personal commitment to promoting and providing excelled customer service
• • Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
• • Exhibits desire to continuously learn, improve service delivery, and work in a team environment
• • Ability to listen and document notes simultaneously
• • Ability to read, analyze, and interpret verbal and written instruction
• • Maintains high energy and positive attitude
• • Ability to remain calm under pressure
• • Adapts quickly to change and balances multiple priorities in a fast-paced environment
• • Demonstrates regular, consistent and punctual attendance
• • Effective communicator in English, both orally and in writing
• • Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills
• Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems • Bilingual in Spanish

KNOWLEDGE AND SKILLS PREFERRED:
• Medical terminology knowledge
EDUCATION AND EXPERIENCE REQUIRED:
• • High-school diploma or equivalent

EDUCATION AND EXPERIENCE PREFERRED:
• One year of experience in a contact center/customer service environment.
• One year of experience in a healthcare setting focused on patient care
• Associate’s Degree
• College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point)

 

 

Job Title

Covid-19 Hotline Support Analyst

 

Top Skills Details

• One year of experience in a contact center/customer service environment.
• One year of experience in a healthcare setting focused on patient care (will still consider if don\'t have healthcare but call center background with customer service)
• Person must have excellent customer service skills(ability to empathize and have patience with end users)
• Experience with Salesforce or similar CRM tool

\*\*Bilingual english/spanish speaking 

\*\*Position is work from home however first two weeks of training are on site so candidates must be local to Central FL.\*\*

 

 

Additional Information

Requirements: Hi-speed internet, quiet space to work from
Language: fluent in Spanish and English
Soft skills: wants to help others, diffuses situations with customer, hear their smile on the phone, Empathetic and patient, Clear phone voice
Hard Skills: call center or doc. practice experience a plus, highly proficient and comfortable learning new computer programs
Growth and long-term goals: interest in health care, IT and project coordination

 

Drug Test Required

false

 

Experience Level

Expert Level

 

External Communities Job Description

3 month contract for call center role handling Covid hotline calls for healthcare organization.
 

 

Work Environment

Schedule:
They are 24x7 and have different shifts available.
Primarily looking for people to work the 2nd shift 11-7:30p  They should also expect to work weekends. If can only work one weekend day please do not discount candidate as they have a few Fri/Sat or Sun/Mon off schedules . Mon/Tuesdays are typically busiest days.

Location/Training: the position is a remote work from home position, however the first two weeks of training will be on site at Maitland or Courtland location, so candidates must be local to central FL. Training schedule will be Mon-Fri 8a-4:30p or 8:30-5p.

There are two systems they will be trained to use, one will be telephony system Five9 and the other is salesforce which is their CRM for documentation. They will use Microsoft teams to chat and find resources and ask for help. First week training is 4 day class style and 1 day precepting with educators, and 2nd week is live time shadowing/additional training.

 

Additional Skills Tags

Covid

 

Additional Skills & Qualifications

salesforce or servicenow experience big plus

Consultants need minimum 60 ghz for internet at home, so they\'d need to do speed test from home and send screenshot. They provide laptop, monitor, headset etc.

 

Business Qualification

 

Impact to the Internal/External Customer

 

Interview Information

10-15 minute call with director, one step

  • Spanish and English-Speaking Choir Members

    3 weeks ago

    Orlando, United States ATN HEALTH Full time

    Description: Join our diverse and inclusive choir! We are looking for Spanish and English-speaking singers to enhance our worship experience. Responsibilities: Participate in bilingual choir rehearsals and services. Sing in both Spanish and English. Engage in community and church events. Qualifications: Fluent in Spanish and English. Love for singing and...

  • Customer Service Representative

    2 months ago

    Orlando, Florida, United States AnswerNet Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at AnswerNet. As a Bilingual Spanish/English Call Center Agent, you will play a critical role in providing exceptional customer service to our clients, while also working in a fast-paced and dynamic environment.Key ResponsibilitiesAssist in...

  • Support Center Technician

    2 weeks ago

    Orlando, United States Stellar MLS Full time

    Description: Stellar MLS was Named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off,...

  • Support Center Technician

    2 days ago

    Orlando, United States Stellar MLS Full time

    Job DescriptionJob DescriptionDescription:Stellar MLS was Named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel!We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals!Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life...

  • Bilingual Spanish/English Call Center Agent On Site Orlando

    2 months ago

    Orlando, United States AnswerNet Full time

    Job Type: Full-Time/Part-Time Hours: 7:25 AM- 6:00 PM EST Salary: $15.50 Benefits: Available after 60 days for full-time employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm...

  • Call Center Sales Representative

    6 months ago

    Orlando, United States British Swim School of S.W. Orlando Full time

    Position Title: Call Center Sales and Service RepresentativeReport to: Sales ManagerStatus: Part-time Location: Orlando FL  As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing...

  • Call Center Agent Miramar

    2 days ago

    Orlando, United States RemX Full time

    RemX is looking for Call Center Reps!MIRAMAR Pay: $17/hr and $18/hr for bilingual candidates (English/Spanish) Hours: Multiple different shifts available between 7am-11pm (Will require at least ONE WEEKEND DAY) Title: Customer Service Representative Job Responsibilities: Inbound calls only Respond to and own consumer inquiries and issues Provide...

  • Spanish-Speaking Personal Injury Lawyer

    2 months ago

    Orlando, Florida, United States Jobot Full time

    Job Overview:This opportunity is presented by Jobot. We are seeking a dedicated and skilled Bilingual Personal Injury Attorney to enhance our legal team.About Us:Our client is a reputable law firm specializing in personal injury cases, committed to assisting victims in obtaining just compensation from insurance companies.Compensation Package:Salary range:...

  • Spanish-Speaking Personal Injury Lawyer

    2 months ago

    Orlando, Florida, United States Jobot Full time

    Position Overview:We are seeking a dedicated and skilled Bilingual Personal Injury Attorney to become a vital part of our reputable legal practice. This role is ideal for an attorney with a robust background in representing plaintiffs, particularly those who have suffered injuries due to the negligence of others, and who is fluent in both English and...

  • Call Center Sales Representative

    4 weeks ago

    Orlando, Florida, United States State Benefits Center Full time

    Job OpportunityState Benefits Center is seeking a highly motivated and results-driven individual to fill the role of Call Center Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients. Key ResponsibilitiesEngage with customers via outbound calls to provide...

  • Pharmacy Call Center Representative

    2 weeks ago

    Orlando, Florida, United States Medix Full time

    Job OverviewWe are seeking a highly skilled Pharmacy Call Center Representative to join our team at Medix. As a Pharmacy Call Center Representative, you will be responsible for assisting customers via phone and providing exceptional customer service.Key Responsibilities:Answer incoming calls and make outgoing calls for members, medical providers, or pharmacy...

  • Supervisor, Center Administration Bilingual English and Spanish Leader

    4 days ago

    Orlando, Florida, United States CenterWell Full time

    About the RoleWe are seeking a highly skilled and experienced Supervisor, Center Administration to join our team at CenterWell Senior Primary Care. As a key member of our leadership team, you will be responsible for planning and directing the work of professional and support personnel who provide outpatient care to patients in a clinical setting.Key...

  • Call Center Representative

    4 weeks ago

    Orlando, United States Fresh Form Draft Full time

    Call Center RepresentativeApplication Deadline: 4 October 2024 Department: Connexa Worx Employment Type: Full Time Location: Orlando, FL Compensation: $17.50 - $26.00 / hour DescriptionCompany Overview: Connexa Worx is a leading provider of cutting-edge connectivity. We specialize in delivering data-driven technologies to enhance the efficiency and...

  • Call Center Representative

    4 weeks ago

    Orlando, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: Deco ThinkTell Employment Type: Full Time Location: Orlando, FL Compensation: $16.50 - $26.00 / hour Description Welcome to Deco ThinkTell - where creativity meets strategy. We are a dynamic and innovative marketing company dedicated to transforming ideas into compelling narratives that resonate with audiences and drive...

  • Bilingual Spanish Sales Representative

    4 weeks ago

    Orlando, Florida, United States Florida Full time

    Job Title: Bilingual Spanish Sales RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Spanish Sales Representative to join our team at T-Mobile. As a Sales Representative, you will be the face of our company and play a critical role in delivering exceptional customer experiences while meeting sales goals.Responsibilities:Provide...

  • Bilingual Customer Service Representative

    1 month ago

    Orlando, Florida, United States Penske Automotive Full time

    Job Title: Bilingual Call Center RepresentativeWe are seeking a highly skilled and bilingual Call Center Representative to join our team at Central Florida Toyota, a Penske Automotive Group dealership.About the Role:As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service to our clients, utilizing your...

  • Call Center Sales Representative

    4 weeks ago

    Orlando, Florida, United States State Benefits Center Full time

    Job OpportunityWe are seeking a highly motivated and enthusiastic individual to join our team as a Call Center Sales Professional at State Benefits Center. As a Call Center Sales Professional, you will be responsible for assisting customers with information about various state benefit programs and motivating them to enroll. Key ResponsibilitiesHandle...

  • Supervisor, Center Administration

    4 days ago

    Orlando, Florida, United States CenterWell Primary Care Full time

    Job SummaryThe Supervisor, Center Administration is a key role within CenterWell Senior Primary Care, responsible for planning and directing the work of professional and support personnel who provide outpatient care to patients in a clinical setting. This position requires advanced technical knowledge to solve moderately complex problems and works within...

  • Call Center Agent

    2 weeks ago

    Orlando, United States RemX Full time

    RemX Staffing is assisting a client in Plantation, FL in hiring Call Center Agents to work onsite. Please find details below. 100% ONSITE IN MIRAMAR, FL 33027 Call Center Agent Role: The Call Center Agent is responsible for providing exceptional customer service and resolutions to our members. This role will take inbound calls to assist people with...

  • Pharmacy Call Center Representative

    2 weeks ago

    Orlando, Florida, United States Medix Full time

    Job OverviewAs a Pharmacy Call Center Representative at Medix, you will play a vital role in assisting patients with their pharmacy needs. This is a unique opportunity to work in a call center environment, utilizing your communication skills to provide exceptional customer service.Key Responsibilities:Assist with refill eligibility and prior...