Call Center Pharmacy Technician

1 month ago


Orlando, United States Actalent Full time
Job DescriptionJob DescriptionActalent is Hiring a Team of Pharmacy TechniciansJob Description

This is a front-end Call-center Pharmacy Technician role. You will handle a high volume of inbound and outbound calls, managing prescriptions from the initial intake to the fulfillment department. You will work across various queues and receive cross-training. Responsibilities include inputting prescription data, resolving manual issues, clarifying prescriptions with other retail stores, and handling prescription transfers. Expect to manage around 50-100 calls per shift. You will primarily handle welcome calls initially, progressing to inbound calls and offline tasks like data entry and insurance coverage. This role does not involve taking escalation calls, as there is a dedicated escalation team.

Hard Skills
  • Registered Pharmacy Technician
  • Customer Service
  • Computer Skills
Soft Skills
  • Effective Communication
  • Attention to Detail
  • Adaptability
  • Problem Solving
Work Environment

Professional, quiet call-center environment. Standard shifts are Monday-Friday from 8am-5pm or 9am-6pm. The pharmacy operates Monday-Saturday from 8am-9pm, with shorter Saturday shifts and overnight shifts. Training lasts 3 weeks with mandatory attendance from 9am-6pm or 8am-5pm. Some accommodations may be considered post-training. All contractors receive a 1-hour lunch break. No overtime or weekend shifts are required.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.



  • Orlando, United States Medix Full time

    Job DescriptionJob DescriptionAre you currently in the job market for a full time role? Medix is hiring multiple Call Center Pharmacy Technicians to work for a well known healthcare organization in Orlando, FL. Multiple shifts are available for this role. See below for more information on the position!Job Overview:The Pharmacy Technician will be working in a...

  • Pharmacy Technician

    1 month ago


    Orlando, United States Actalent Full time

    Job DescriptionJob DescriptionJob Title: Pharmacy Technician - Call CenterJob DescriptionThis is a front-end Call-center Pharmacy Technician role. You will handle a high volume of inbound and outbound calls, managing prescriptions from the initial intake to the fulfillment department. You will work across various queues and receive cross-training....

  • Pharmacy Technician

    1 month ago


    Orlando, United States Actalent Full time

    Job DescriptionJob DescriptionPharmacy TechnicianJob DescriptionThis is a front-end Call-center Pharmacy Technician role. You will handle a high volume of inbound and outbound calls, managing prescriptions from the initial intake to the fulfillment department. You will work across various queues and receive cross-training. Responsibilities include inputting...

  • Pharmacy Technician

    4 weeks ago


    Orlando, Florida, United States Medix Full time

    Medix is seeking a skilled Pharmacy Technician to work in a call center environment, assisting customers via phone and providing support to healthcare providers.Key Responsibilities:Answer incoming calls and make outgoing calls for members, medical providers, and pharmacy providersProcess prior authorization requests and assist members and providers with...


  • Orlando, Florida, United States HealthCare Support Full time

    Job Summary:HealthCare Support is seeking a skilled Pharmacy Technician to work in a call center environment, handling prior-authorization requests for medications. The ideal candidate will have a strong understanding of pharmacy practices and excellent communication skills.Responsibilities:• Receive and review prior-authorization requests via fax or...

  • Pharmacy Technician

    4 weeks ago


    Orlando, Florida, United States AssistRx Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at AssistRx. As a Pharmacy Technician, you will play a critical role in the fulfillment of prescriptions and assist the Pharmacist in maintaining procedures and records in compliance with state and federal laws.Key ResponsibilitiesPerforms record keeping, packaging, and other...

  • Pharmacy Technician

    3 days ago


    Orlando, United States ChenMed Full time

    ChenMed is seeking a Pharmacy Technician for a job in Orlando, Florida.Job Description & RequirementsSpecialty: Pharmacy TechnicianDiscipline: Allied Health ProfessionalDuration: OngoingEmployment Type: StaffSalary will be competitive and based on equitable consideration of qualifications and experience.We’re unique.  You should be, too.We’re changing...

  • Pharmacy Technician

    4 weeks ago


    Orlando, Florida, United States Sam's Club Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Sam\u0027s Club. As a Pharmacy Technician, you will play a critical role in ensuring the smooth operation of our pharmacy department.Key Responsibilities:Process member purchases by operating a cash register and related hardware, and using appropriate procedures for different...


  • Orlando, Florida, United States Global Force Full time

    Job Summary:As a Pharmacy Technician Specialist at Global Force, you will play a vital role in providing exceptional pharmaceutical services to our clients. With a strong background in pharmacy operations and a passion for delivering high-quality care, you will be responsible for maintaining accurate records, performing intermediate pharmaceutical...

  • Pharmacy Technician

    4 weeks ago


    Orlando, Florida, United States Walmart Full time

    Job SummaryWe are seeking a skilled Pharmacy Technician to join our team at Walmart in Orlando, FL. As a Pharmacy Technician, you will play a vital role in ensuring the smooth operation of our pharmacy department.Key ResponsibilitiesProcess member purchases by operating a cash register and using appropriate procedures for different payment types and items...

  • Pharmacy Technician

    1 week ago


    orlando, United States Charter Research Full time

    Pharmacy TechnicianOrlandoCOMPANY DESCRIPTIONCharter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient experience...

  • Pharmacy Technician

    1 week ago


    Orlando, United States Charter Research Full time

    Pharmacy TechnicianOrlandoCOMPANY DESCRIPTIONCharter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient experience...

  • Pharmacy Technician

    2 weeks ago


    Orlando, United States Charter Research Full time

    Pharmacy TechnicianOrlandoCOMPANY DESCRIPTIONCharter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient experience...

  • Pharmacy Technician

    4 weeks ago


    Orlando, Florida, United States Actalent Full time

    Job Summary:We are seeking a skilled Pharmacy Technician to join our team at Actalent. As a Pharmacy Technician, you will play a vital role in ensuring the smooth operation of our pharmacy services. Your primary responsibility will be to handle a high volume of phone calls, providing exceptional customer service and support to our patients and healthcare...

  • Pharmacy Technician

    4 weeks ago


    Orlando, Florida, United States Actalent Full time

    Job Summary:We are seeking a skilled Pharmacy Technician to join our team at Actalent. As a Pharmacy Technician, you will play a vital role in supporting our pharmacy operations, ensuring the smooth delivery of patient care services.Key Responsibilities: Handle a high volume of inbound phone calls and provide exceptional customer service to patients and...

  • Pharmacy Technician

    4 weeks ago


    Orlando, Florida, United States Walmart Full time

    Job Summary:As a Pharmacy Technician at Walmart, you will play a vital role in ensuring the smooth operation of our pharmacy department. Your primary responsibilities will include assisting pharmacists with prescription filling, maintaining accurate records, and providing exceptional customer service to our members.Key Responsibilities:Assist pharmacists...


  • Orlando, Florida, United States Walgreens Full time

    Job SummaryServes as a leader and subject matter expert, ensuring that inquiries are handled in accordance with state and federal regulations. Communicates with patients, physicians, and third-party providers. Assists with resolution of escalated issues. Provides coaching and guidance to team members. Follows standard operating procedures and performs duties...


  • Orlando, Florida, United States Orlando Health Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician III to join our team at Orlando Health. This role is responsible for assisting with operational and distribution responsibilities related to Pharmacy Technician functions, including Orlando Health software and hardware systems.Key ResponsibilitiesEssential FunctionsDemonstrate an understanding of...


  • Orlando, Florida, United States Infojini Full time

    Pharmacy Technician Role at InfojiniWe are seeking a skilled Pharmacy Technician to join our team at Infojini. As a Pharmacy Technician, you will play a vital role in ensuring the smooth operation of our pharmacy services.Key Responsibilities:Order Processing: Enter and process new and refill prescription orders, supply and equipment requests while...


  • Orlando, Florida, United States Walgreens Full time

    Job SummaryAs a Pharmacy Technician at Walgreens, you will play a vital role in assisting pharmacists in the practice of pharmacy, ensuring the delivery of exceptional customer service, and maintaining a clean and organized pharmacy environment.Key ResponsibilitiesAssist pharmacists in the performance of pharmacy duties, including the preparation and...