Collections Manager

2 weeks ago


Middletown, United States TRI STATE RENTALS INC Full time
Description

Do you thrive in a fast-paced environment and possess a knack for resolving financial challenges? Are you a natural leader with a passion for building a successful team? If so, then our Collections Manager role at Tri-State Rentals might be the perfect fit for you

In this critical role, you'll play a pivotal role in ensuring financial stability for clients by leading the Collections team and overseeing all aspects of collections after a judgment has been granted - from managing staff to securing past-due payments.

Benefits:

  • Paid Holiday
  • PTO
  • 401(k)/Roth
  • Healthcare


Responsibilities

•Lead and motivate a team of collectors, providing coaching and ensuring efficient and effective practices
•Manage multiple delinquent accounts for debt collection efforts
•Plan a course of action to recover outstanding payments and analyze collection trends for improvement
•Stay up-to-date on industry best practices in debt collection FDCPA
•Negotiate payoff plans
•Keep track of assigned accounts to identify outstanding debts
•Handle questions, complaints and inquiries
•Investigate and resolve discrepancies in payments or accounts
•Maintaining communication with debtors

Qualifications

•Minimum 3 years of experience in collections or a related field
•Proven track record of success in collections, with a focus on exceeding recovery goals
•Strong leadership skills with the ability to motivate and develop a team.
•Excellent communication, interpersonal, and negotiation skills
•Superior organizational and time management skills with the ability to prioritize multiple tasks
•Proficiency in Microsoft Office Suite and property management software
•Understanding debt collection regulations. (FDCPA)
•Strong analytical skills and a data-driven approach to problem-solving
•A firm but fair demeanor with a focus on customer service
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