Medical Receptionist

4 weeks ago

Middletown, United States NavitsPartners Full time
Job DescriptionJob Description

Position: Medical Receptionist
Location: Red Bank, NJ
Duration: 3 Months

Job Summary:

The Medical Receptionist provides front desk and clerical services under the supervision of the practice manager and physician(s) for patients and visitors in a medical practice setting. The role encompasses various tasks including billing, collections, referrals, scheduling appointments, patient contact, and general secretarial duties. The Medical Receptionist must be adaptable and ready to travel within 30 minutes of their home, floating to various locations as needed.

Essential Job Functions:

  • Reception and Communication: Receive and direct all communication courteously and consistently according to HIPAA guidelines and office policy. Answer phone calls quickly and direct them appropriately.
  • Patient and Visitor Greeting: Greet patients and visitors promptly, courteously, and helpfully. Conduct oneself in a friendly manner by smiling, making direct eye contact, and ensuring patients and visitors feel welcome and valued.
  • Patient Assistance: Assist patients with the sign-in process and respond promptly to their needs.
  • Financial Responsibilities: Stay abreast of reimbursement and billing procedures. Verify information on Audit Journal, prepare bank deposits and credit card batches, and sign and date completed daily cash receipts.
  • Inventory Management: Monitor office supplies and equipment, working with team members to assess their needs. Notify the Practice Manager or designee when supplies are low and initiate ordering as needed.
  • Patient Check-In: Manage the patient check-in process, consistently and courteously obtaining and verifying required demographic information. Collect copayments and applicable balances, verify insurance eligibility, and ensure necessary referrals are obtained (specialty offices). Enter patient demographic information accurately into the billing/computer system.
  • Patient Check-Out: Manage the patient check-out process in a friendly, accurate, and timely manner. Tasks include reviewing charge slips, posting charges and payments, collecting balances, and scheduling future appointments.
  • Patient Satisfaction: Promote patient satisfaction by providing excellent service through friendly and helpful interactions. Communicate potential patient satisfaction issues to the direct manager.
  • Record Maintenance: Maintain an efficient and accurate filing and record-keeping system. Assemble new patient folders and retrieve and return records according to protocol.
  • Adaptability and Time Management: Adapt work schedule to meet the needs of the practice, including working additional hours as requested. Willingness to cross-cover other roles when necessary. Manage time effectively to prevent unapproved overtime.
  • EMR Pre-Loader: Serve as a pre-loader for the EMR system, ensuring records and data are entered accurately.
  • Other Duties: Perform other duties and/or projects as assigned and adhere to organizational competencies and standards of behavior.

Required Skills & Experience:

  • Ability to learn quickly and adapt to changing patient needs.
  • Strong sense of accountability for improving the lives of patients and their caregivers.
  • Exceptional focus on teamwork and dedication to ongoing education.
  • Ability and passion to deliver high-quality care based on a strong sense of patient focus.
  • Must be able to travel to various locations.

Preferred Skills & Experience:

  • Prior receptionist or clerical experience in a medical office.
  • Experience with Epic electronic medical records (EMR) system.

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