Customer Service

1 month ago

Redwood City, United States Stanford University Full time

** Customer Service & Banking Associate, Gift Processing**

****

New Job Summary

* DATE POSTED 8 hours ago

* Schedule Full-time

* Job Code 4742

* Employee Status Regular

* Grade E

* Department URL

* Requisition ID 93124

* Be the knowledge expert of Stanfords OGP (Oracle Gift Processing) & CARD (Constituent Alumni Record Database) database and the Gift Transmittal (GT) system.

* Update most biographic information and utilize all aspects of the image document system.

* Complete daily review of incoming gift mail. Deposit all checks and charge all credit card gifts that are received in Development Services in a timely manner.

* Prepare deposited gifts for processing accurately and in a timely manner. This includes coordinating any necessary gift transmittals or donor documents to ensure the accuracy of gift information.

* Maintain computerized logs and files in accordance with established accounting procedures.

* Answer gift, pledge, and biographic updates/inquiries from fundraisers, donors, and departments effectively using all available resources.

* Communicate with fundraisers and departments (i.e., academic, OSR, Controllers Office, Internal Audit) to determine if a donation is a gift. Be able to contact donors for more information about their gift and/or biographic updates/inquiries.

* Ability to switch daily work function, as needed, to assist teammates, especially during peak volumes, periods of illness, leave or vacation.

* Other duties may also be assigned.

* High school diploma, G.E.D., or equivalent and two years of relevant experience or a combination of education and relevant experience.

* Two years of customer service experience desired.

* Strong verbal and written communication skills.

* Previous customer facing role/call center experience is a plus.

* Must demonstrate a high degree of professionalism in their work and ability to interact successfully with a wide variety of internal and external customers.

* General understanding of cash handling and reconciliation is desired. Previous banking/accounting experience is also a plus.

* Good computer skills and strong attention to detail.

* Ability to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency.

* Excellent follow-through, tact, integrity, ability to multi-task, and manage confidential information are a must.

* Must be able to demonstrate solid retention of information to identify, implement and complete any necessary solutions within department policy.

* A commitment to promoting and supporting an environment of diversity and inclusion.

**Freedom to grow.** We offer career development programs, tuition reimbursement, or the ability to audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. **A healthier you.** Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. **Hiring process**

**Advancing Education**

Through rigorous research, model training programs and partnerships with educators worldwide, Stanford is pursuing equitable, accessible and effective learning for all.

I love that Stanford is supportive of learning, and as an education institution, that pursuit of knowledge extends to staff members through professional development, wellness, financial planning and staff affinity groups.

Nora Cata

School of Engineering

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