Remote Customer Service Representative

2 weeks ago


Redwood City, United States Grapeshoot, LLC Full time

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for analyzing and understanding the market in which we operate, as well as providing excellent customer service to our clients in the financial services industry.

**Responsibilities**:

- Analyze and understand the market in which we operate
- Provide excellent customer service to clients in the financial services industry
- Resolve client issues in a timely and professional manner
- Maintain accurate records of client interactions and transactions
- Collaborate with other departments to ensure client satisfaction

Qualifications:

- High school diploma or equivalent required; Bachelor's degree preferred
- 1+ years of experience in customer service or related field
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and ability to think critically
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite

**Benefits**:

- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan with employer match
- Paid time off



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