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Banking call center agent
2 months ago
Our client in North Phoenix is looking to fill several Banking Call Center Agent positions on their Consumer Lending team. This is a great opportunity to get your foot in the door with an established company in the financial field without any direct financial services experience. If you're looking for the next step in your customer service career, please apply today Operating Hours: 4:00am - 9:00pm (4 weekdays + Sat OR Sun) This job is fully onsite.
salary: $19.99 - $20 per hour
shift: First
work hours: 4 AM - 12 PM
education: High School
Responsibilities
OPERATING HOURS: 4am - 830pm; Mon-Sun (Required to work Sunday or Saturdays as part as permaennt schedule with 1 day off in the week)
- Must be available for 7 weeks of training during the hours of M-F 8am - 430p
- Handling 75-100 inbound calls per day
- Responsible for providing quality customer service while working to resolve customer's complaints and inquiries.
- Will be reviewing the customer's credit card profile, payments, reviewing accounts, and assisting the customer by helping them understand their balances
- Will transfer escalated calls to another department
The essential functions of this role include:
working weekends
Skills Call Center Support Telephone Etiquette Basic Computer Skills Banking Operations Financial Services
Qualifications Years of experience: 2 years Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
