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Director, Software Quality Assurance

4 months ago

Orlando, United States Universal Orlando Full time
Job Description

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.


JOB SUMMARY:

The Director, Software Quality Assurance is a key global leadership role responsible for overseeing the strategy, framework & methodology, tooling, automation, and service delivery of the quality assurance (QA) of UDX’s software applications & technology platforms. This individual is the senior technology leader tasked with developing and executing comprehensive software testing approaches for a combination of custom developed & off-the-shelf guest facing & internal software and data/BI/AI solutions (mobile, web, desktop, IoT). This role manages a large testing team of QA leads & engineers globally towards KPI driven software quality & test-driven development culture that supports multiple domains & technologies.


This hands-on leader uses a combination of automated and manual testing techniques that ensure unit/functional testing, system integration testing, performance testing, regression testing, and security testing is done with highest quality in a bi-modal technology ecosystem. This role will partner closely within Digital Technology/engineering, Corporate Technology/Infrastructure/Security, Digital Product/Innovation, PMO, data science; business divisions; and functional support partners like Finance, Sourcing, and HR.


MAJOR RESPONSIBILITIES:

  • Software QA Service Delivery

    • Oversee day-to-day and long-term software quality service delivery strategy using KPI’s
    • Oversee all software QA resources – ensure all testing needs are well planned, properly resourced according to time/budget
    • Lead strategy to ensure testing services are adequately provided for major & minor releases, patches/break fix, and ongoing maintenance & upgrades
    • Build depth in domain for all types of software QA – including but not limited to business application, digital technologies, core guest technologies (ticketing, POS, access control, etc), platform technologies, and business intelligence/data/AI applications


  • Software QA Strategy

    • Lead and oversee the software testing strategy for all UDX applications globally – mobile, web, desktop, IoT
    • Develop, enforce, and oversee deployment consistent testing techniques and tools
    • Be the champion for hyper efficient and fast testing processes.
    • Author and manage the software quality assurance artifacts and ensure adherence and compliance with standards
    • Develop and adapt solution testing approaches that provide UDX with industry best outcomes; contribute to the software engineering quality organizations
    • Ensure positive trend in key testing performance indicators of global application portfolio & support the delivery of UDX technology portfolio; support efforts to simplify and rationalize


  • Cross-Team Collaboration, Team Culture, Staff Development

    • Lead and mentor direct reports/team members in day-to day management and administration of UPR digital transformation
    • Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking
    • Promote working culture of accountability and technology depth to support Universal’s physical and virtual business aspirations
    • Drive Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization
    • Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences


  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

EDUCATION:

  • Bachelor's degree is required.
  • Advanced degree preferred.
  • Undergraduate degree (preferred) in engineering, technology, analytics or related fields.

EXPERIENCE:

  • 10+ years in progressive technology delivery and implementation:
  • 10+ years experience in software engineering & quality across custom developed software & off-the-shelf solutions; mobile, web, desktop, and IoT
  • Demonstrated technical ability and proficiency in hands on testing automation, test-drive development, and CI/CD integration
  • Demonstrated experience leading large distributed testing teams (over 100 engineers) through KPI’s and processes
  • Demonstrated experience with application/technology simplification & rationalization in legacy environments; previous experience in “bi-modal” technology environments that combine digital/agile with enterprise/monolithic applications
  • Experience in executive communication, relationship building and decision making; expert at stakeholder and partner management

ADDITIONAL INFORMATION:

This position requires frequent domestic & international travel.


Your talent, skills and experience will be rewarded with a competitive compensation package.


Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.


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