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Member Resource Lending Specialist

3 months ago

Frankfort, United States Fort Knox Federal Credit Union Full time

Member Resource Lending Specialist / Call Center

Member Resource Lending Specialist / Call Center Are you ready to join a team that is committed to hardworking Kentuckians? If so, Abound Credit Union might be the place for you We are driven by our

selfless

dedication to members and community. We create a

connected ,

learning-driven , and

fun

environment that fuels our

passion

to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members. Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out. Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to serve as a resource for our member’s financial needs via phone, mail, or electronic service. What You’ll Do: Answer multi-channel inquiries about loan products and provide member as much resolution as possible. Reviews loan applications for accuracy; obtain credit reports, etc. and provide guidance on requested products, services, and financial matters. Explains terms and conditions including payment amounts/due dates, and interest rate. Promote Credit Union products and services based on member needs. Open member accounts, resolve issues, and handle the member’s daily needs. **Full job description will be provided if you are selected for an interview. What We Need: Minimum of a high school diploma or equivalent. Ability to effectively communicate Credit Union products and services. Self-motivated and enthusiastic with a willingness to support others on your team. Maintain a professional and friendly demeanor. Ability to proficiently operate a computer, calculator, and copier. Customer service experience and specialized financial courses a plus Pension Health, Dental, Vision and Other Insurance Coverage Paid Personal Time Off Paid Holidays Life Insurance Short and Long-Term Disability 401(k) with matching funds Tuition Reimbursement HSA, FSA, and Dependent Care Spending Accounts

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