Professional Services Consultant III

4 weeks ago

Alpharetta, United States CareerBuilder Full time

The Professional Services Consultant III will leverage industry, product, application and operational knowledge in support of the business unit. The consultant will have an advanced understanding of the working challenges of client risk and operations management. This position will support the DDM product solutions, in the following manner:
What youll do

Interface directly with client to determine project requirements and client expectations

Ability to consult with clients on innovative and non-traditional solutions

Interpret client requirements and design criteria including but not limited to data attributes, output parameters, and reporting needs

Coordinate on behalf of the client with IT solution teams in order to ensure successful delivery of solution

Confirm, in writing, project specifications with client and submit to IT/Fulfillment Team

Coordinate on behalf of the client with other Global Operations Value Chain components (Client Implementation and Customer Care) as it relates to changes impacting those groups

Understand the ecosystem within which the business unit operates and the impact of changes requested by clients

Maintain an understanding of existing platform capabilities and go forward technical priorities

Provide in-cycle support, regularly communicating progress towards solution delivery and invoking change management process where necessary

Provide post-production support to clients, including but not limited to research and requests for enhancements

Interpret complex client data sets, provide analyses using Microsoft Excel, proprietary internal tools, and SQL, and draw relevant insights in order to make recommendations that add value to our clients marketing efforts

Initiate all research relative to client inquiries and respond to client, particularly in post-sales cycle

Serve as the liaison for the client and the Sales team, clearly communicating client expectations to IT/Fulfillment Team and coordinating with them on technical specifications and timing

Conduct client audits/quarterly business reviews

Maintain complete and accurate documentation in support of the client

Follow-up with client after project delivery to uncover opportunities, changes and efficiencies based on program results against client expectations

Work closely with Sales to ensure successful turnover and implementation of client expectations on new and on-going projects

Support Sales team with consultative knowledge to assist with sales opportunities

5-10% travel required to client site, as needed

What experience you need

Bachelors degree from accredited college or university

Extensive and verifiable personal client relationship building skills

Strong business acumen in client success management

Strong analytical skills

Superb organization, time-management and interpersonal skills; ability to self-start

Excellent verbal and written communication skills, including facilitation of formal and informal client presentations

What could set you apart

PMP certification

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