Customer Service

4 months ago

Phoenix, United States CoolSys - Refrigeration and HVAC Systems Full time

**Applicant Portal**

: **Job Details: Customer Service (Night Shift)**

Vacancy NameCustomer Service (Night Shift) Job DescriptionWe are currently seeking a skilled Customer Service Representative for an overnight position in our 24-hour call center.

**Night Shift Schedule: 4/10 schedule, 7:00pm to 6:00am and every other weekend**

**THIS IS NOT A REMOTE POSITION**

**Company Summary:**

Coolsys Light Commercial Solutions, LLC, is one of the largest and fastest growing full-service providers of HVAC and refrigeration installation, maintenance and repair. We are proud to be the choice of many Fortune 100 and 500 companies. Our valued and dedicated employees are at the heart of our continued growth and success. We invite you to be part of that growth

**Position Summary:**

As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch. You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes as necessary. You will work with our on-call service teams to dispatch technicians for emergency service requests.

**Requirements:**

* **Available to work a 4/10 schedule and every other weekend**

* 2+ years of experience in a call center or similar B2B customer service role

* Solid working knowledge of Word, Excel and Outlook, able to type 50 wpm and learn other systems

* High level of professionalism & strong problem-solving abilities

* Excellent interpersonal communication skills

* Able to work in a fast-paced environment, multi-task, and work with competing priorities

* Must be highly motivated and work well in team environment

**Our Employment Benefits include:**

* Medical, Dental, Vision and Prescription coverage

* Paid vacation and holidays

* 401(K) Company match

* Life insurance, AD&D and long-term disability

*Coolsys Light Commercial Solutions LLC is an EOE/M/F/Vet/Disability employer.*

*Pre-employment background screening (criminal and DMV) as well as post-offer drug testing (including for marijuana) is required for all positions. The Company will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

#YO2021* Location CityPhoenix Location StateAZ

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