Inside Sales Manager

2 weeks ago

Yakima, United States TransDigm Full time
Job Description

Soar to New Heights

  • Do you have a passion for aviation and a knack for keeping customers satisfied? If so, we want you on our team
Pexco Aerospace is a leading company in the aerospace industry, and we're seeking a Inside Sales Manager to join our growing team. In this role, you'll be responsible for overseeing all aspects of customer service:
  • Taking ownership of customers issues by following problems and opportunities through to resolution. Improving the customer experience, create engaged customers and facilitate organic growth, and responding to inquiries in addition to personally managing customer accounts. This includes quoting, A/R and reporting on time delivery metrics, to name a few.
  • Setting goals for team members, motivating them, and providing training and upskilling opportunities.
  • Receiving and implementing customer feedback to improve service quality.
  • Developing and implementing strategies to meet customer needs.
  • Monitoring service metrics and analyzing customer feedback for areas for improvement.
  • Generating detailed reports on customer interactions and managing daily and monthly progress towards business metrics
Responsibilities
  • Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, mentoring, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Develop and document standard departmental operating procedures.
  • Oversees department operations to ensure compliance with established company policies and meets with the Vice President of Sales as needed to determine required changes in policies and procedures, which will improve overall results being achieved.
  • Interacts daily with customers including phone calls, emails, customer order entry, quotation, and others. This is a "working lead" type role.
  • Ensures the prompt availability of agreements, pricing information and other documentation necessary to provide the highest level of customer service and initiates improvements in record keeping and/or filing systems to ensure continued availability of such information as needed.
  • Establishes a department structure within which work responsibilities are documented and delegated with clear and generally measurable standards of expected results and performance.
  • Provides assistance to Sales and Marketing in forecasting sales, customer visits, providing monthly sales reports (i.e., graphs, charts, and statistical comparisons), etc.
  • Absorbs and redistributes the workload for the Departments during personnel absences or heavy workload days.
  • Handles inquiries for accounts not covered by direct sales or accounts in the absence of sales personnel.
  • Ability to supervise, direct and manage overall department activities in a manner which consistently results in the highest level of service and support.
  • Ability to make sound judgments on particularly sensitive or difficult issues and balance the best interest of the company with those of the customer.
  • Ability to develop and maintain working relationships which contribute to a productive results-oriented climate.
  • Performs other accountabilities as apparent or assigned.
Qualifications
  • Bachelor's Degree required or equivalent work experience. Business or marketing degree preferred.
  • Minimum of five years work experience in office/customer service setting.
  • Excellent communication skills, both verbal and written.
  • Even tempered, friendly disposition and a positive can-do attitude with the will to win.
  • Ability to quickly grasp and execute duties with minimal verbal instruction.
  • Proven mathematical skills required.
  • Computer literacy is required.
  • Advanced Excel and data analytic skills a plus.
  • Mechanical aptitude a plus.
  • Ability to travel, sometimes on short notice, to see customers or attend trade shows.
  • On an occasional basis, must be able to put in overtime.
About Us:

For more than 50 years, Pexco Aerospace (www.pexcoaerospace.com) has been dedicated to fostering a culture built on valuing our employees. Pexco is a leader in the aircraft interiors market. We have a close-knit family culture where all employees feel welcome and encouraged to contribute to the company's long-term success.

Pexco Aerospace is the world's leading designer and producer of aerospace components made from highly engineered resins and polymers. Pexco supplies parts to virtually all OEMs and airlines worldwide with a primary focus on commercial aircraft interiors. Based in Yakima, WA, our 145,000-square-foot facility houses Research Development, Engineering, Tooling Design and Production; allowing us to quickly transform ideas into reality, constantly exceeding our customer's expectations.

Pexco Aerospace is part of the TransDigm Group (NYSE: TDG), one of the world's leading suppliers of highly engineered components for virtually all aerospace applications. Our parent company allows us to continually invest both in our employees through an excellent benefits package, as well as new products and technologies that enable us to compete in the global aerospace market. Pexco focuses on accountability and provides tremendous opportunities for personal and professional growth for those so inclined. We hire great people from various backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for aerospace, you will find a home at Pexco.

Our central location allows easy access to the Yakima, Columbia, and Snake Rivers, mountains and lowland lakes, abundant greenways, and scenery you'll have to see to believe. In Yakima, you'll find 300 days of sunshine a year in a city nestled in a valley surrounded by camel-colored desert hills. You'll enjoy four distinct seasons and endless opportunities to enjoy the great outdoors. Should you choose to hit the road, Seattle, Portland, and Spokane are within a three-hour drive, close enough to enjoy without having to deal with a grid-locked life.

We offer a generous benefits package including: medical, dental, vision, FSA/HSA plans, short-term disability, long-term disability, life, AD D, critical illness, hospital indemnity, accident coverage, EAP, legal, ID theft, pet insurance, commuter benefits, tuition assistance, 401k plan with employer match, and profit sharing. New employees enjoy eighty hours of vacation, 8 paid holidays and 7 days of personal time. Candidates must be authorized to work in the U.S. Pay Range: $80K-120K/yr

Physical Demands
  • Regularly required to sit, stand and walk about the facility - perhaps spending extended periods of time standing, and occasionally bending or stooping
Work Environment
  • Works in an office and manufacturing environment
  • Occasionally exposed to dust, odors, fumes and noise


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