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Retail Sales Specialist

2 months ago

Yakima, Washington, United States Forever 21 Full time

Position Overview:

Forever 21 stands as a prominent figure in the fast fashion industry, evolving from its origins in Downtown LA to a network of over 350 stores nationwide and a thriving online presence. Our core mission is to empower personal expression through exceptional fashion, with a foundation built on Inclusivity, Customer-Centricity, and Accessibility.

With a renewed emphasis on enhancing the customer journey, we provide a blend of stylish designs and essential fashion items, all within a vibrant retail atmosphere. Our collaborations with leading brands and influencers, alongside our trendsetting initiatives, aim to establish Forever 21 as the ultimate destination for shopping, working, and enjoying fashion.

Role Summary:
The Retail Sales Specialist plays a crucial role in supporting the Store Manager to ensure that the team delivers outstanding customer service and fosters an exceptional shopping experience. This position involves assisting in the management of Sales Associates and Supervisors to drive sales, enhance customer satisfaction, and maintain operational excellence.

Key Responsibilities:

  • Engage in regular store assessments with the Store Manager and district leadership to uphold service quality and operational standards.
  • Provide guidance and feedback to the store team on customer service principles and operational protocols.
  • Promote customer service values by mentoring Supervisors and Sales Associates.
  • Facilitate training and development initiatives in line with the Company’s Customer FIRST training model.
  • Collaborate with the Store Manager to devise strategies that boost sales and profitability.
  • Analyze performance data to inform planning and strategic decisions.
  • Implement short-term and long-term initiatives that enhance the customer and employee experience.
  • Dedicate a significant portion of the shift to leadership responsibilities.
  • Maintain open communication with management regarding sales performance, payroll, and team dynamics.
  • Ensure adherence to service, merchandising, and operational standards as defined by the company.
  • Assist in achieving hiring and payroll objectives.
  • Support talent acquisition, training, and retention efforts for all store personnel.
  • Foster productive relationships with team members and management.
  • Coordinate with merchandising teams to ensure effective execution of promotions and product displays.
  • Oversee employee scheduling and payroll management.
  • Drive store performance by focusing on sales growth and managing expenses.
  • Address performance issues through structured action plans.
  • Establish a customer-centric environment that enhances brand recognition.

Qualifications:

  • Minimum age of 18 with a high school diploma or equivalent; a college degree or relevant vocational training is preferred.
  • 2 to 3 years of retail experience, including supervisory or management roles.
  • Strong customer service orientation.
  • Proficient in coaching, sales strategies, and operational planning.
  • Able to conduct training sessions to meet company standards.
  • Skilled in attracting and developing top talent.
  • Excellent communication, organizational, and time management abilities.
  • Physical capability to navigate the sales floor and stock areas, handle cleaning supplies, and lift up to 50 lbs.
  • Availability for a flexible work schedule, including evenings and weekends.

Company Culture:
At Forever 21, we encourage our employees to:

Express Your Style: Embrace a relaxed corporate dress code that allows for personal expression and creativity.

Celebrate Individuality: We value diverse perspectives and backgrounds, recognizing the unique contributions of each team member.

Own Your Career Path: Experience personal and professional growth opportunities that allow you to make a meaningful impact within the organization.

Compensation and Benefits:
The salary for this position ranges from $20.43 to $24.03 per hour, influenced by various factors including experience and role. In addition to competitive pay, Forever 21 offers a comprehensive benefits package, including health care, life insurance, a 401(k) plan with company match, paid time off, and employee discounts, subject to eligibility.

Equal Opportunity Employer:
Forever 21 is committed to fostering a diverse and inclusive workplace, free from discrimination and harassment based on any protected characteristic.