VP - Digital Experience & Strategic Accounts

1 week ago

Dallas, United States iLink Digital Full time
Job Description
About The Company:

iLink is a Global Software Solution Provider and Systems Integrator, delivers next-generation technology solutions to help clients solve complex business challenges, improve organizational effectiveness, increase business productivity, realize sustainable enterprise value and transform your business inside-out. iLink integrates software systems and develops custom applications, components, and frameworks on the latest platforms for IT departments, commercial accounts, application services providers (ASP) and independent software vendors (ISV). iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, oil and gas, education, and life sciences. iLink's expertise includes Cloud Computing & Application Modernization, Data Management & Analytics, Enterprise Mobility, Portal, collaboration & Social Employee Engagement, Embedded Systems and User Experience design etc.

What makes iLink Systems' offerings unique is the fact that we use pre-created frameworks, designed to accelerate software development and implementation of business processes for our clients. iLink has over 60 frameworks (solution accelerators), both industry-specific and horizontal, that can be easily customized and enhanced to meet your current business challenges.

Requirements

We are seeking a dynamic and strategic leader to fill the role of Vice President for Digital Experience & Strategic Accounts. This position will play a pivotal role in driving our organization's digital transformation initiatives while also managing and nurturing key strategic accounts. The ideal candidate will possess a deep understanding of digital technologies, customer experience strategies, and a proven track record of developing and maintaining strategic partnerships.

Responsibilities:

  1. Digital Experience Leadership:

    • Lead the development and execution of the digital experience strategy.
    • Drive innovation in digital technologies and platforms to enhance customer engagement, conversion rates, and overall user experience.
    • Collaborate with cross-functional teams including marketing, product development, and IT to ensure alignment of digital initiatives with business objectives.
  2. Strategic Account Management:

    • Cultivate and maintain strong relationships with strategic accounts, serving as the primary point of contact for key stakeholders.
    • Develop and implement strategic account plans to drive growth, revenue expansion, and customer satisfaction.
    • Identify new business opportunities within strategic accounts and lead the pursuit of new partnerships and initiatives.
  3. Team Leadership and Development:

    • Build and lead a high-performing team of digital experience and strategic account professionals.
    • Provide mentorship, coaching, and guidance to team members, fostering a culture of collaboration, innovation, and continuous learning.
    • Set clear goals and performance expectations, and regularly assess team performance against key metrics and objectives.
  4. Data-Driven Decision Making:

    • Utilize data analytics and insights to inform strategic decision making and optimize digital experiences and account management strategies.
    • Monitor key performance indicators (KPIs) related to digital engagement, customer satisfaction, and revenue growth, and implement initiatives to drive improvement.
  5. Industry and Market Awareness:

    • Stay updated with industry trends, emerging technologies, and competitive landscape related to digital experience and strategic account management.
    • Leverage industry knowledge to identify market opportunities and inform strategic planning and decision making.

Qualifications:

  • Minimum 12+ years of experience in digital marketing, digital product management, or related roles, with a focus on customer experience and digital transformation.
  • Proven track record of successfully managing strategic accounts and driving business growth within a B2B or B2C context.
  • Strong leadership skills with the ability to inspire and motivate cross-functional teams to achieve common goals.
  • Excellent communication and interpersonal skills, with the ability to effectively influence and negotiate with internal and external stakeholders.
  • Strategic thinker with the ability to develop and execute long-term vision and plans.
  • Analytical mindset with proficiency in data analysis and interpretation.
  • Demonstrated ability to thrive in a fast-paced, dynamic environment and drive results under pressure.
If you're passionate about driving digital innovation and building strong relationships with strategic partners, we encourage you to apply for this exciting opportunity.

Benefits
  • Competitive salaries
  • Medical, Dental, Vision Insurance
  • Disability, Life & AD&D Insurance
  • 401K With Generous Company Match
  • Paid Vacation and Personal Leave
  • Pre-Paid Commute Options
  • Employee Referral Bonuses
  • Performance Based Bonuses
  • Flexible Work Options & Fun Culture
  • Continuing Education Reimbursements
  • In-House Technology Training

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