IOSS Deskside-Support Manager
1 week ago
Circinus is seeking a proactive and skilled Desk Side Manager to lead our Deskside Support team in delivering high-quality IT support services to the Department of Treasury's Washington, D.C. offices. The Desk Side Support Manager will be responsible for managing the day-to-day operations of the Deskside Support team, ensuring timely resolution of incidents and service requests while maintaining high levels of customer satisfaction. This role requires strong leadership skills, technical expertise, and a commitment to excellence in customer service. Facilitate and capture knowledge of frequent incidents and service requests to increase the percentage first call resolution (FCR).Ensure adequate reporting, escalations, and staffing levels to meet the needs of the environment.Adjust shifts as needed to accommodate changes in call volumes and ensure staff is properly trained for the types of tickets received.Respond to support requests from various sources including self-service web submissions, emails, and phone calls.Strive for >80% of support requests to be resolved as first call resolutions, minimizing escalations. Provide answers to commonly asked IT questions and resolve technical issues of moderate complexity.Log all support requests into the incident management system (ServiceNow) and escalate issues as necessary.Administer end user facing components of the IT infrastructure including desktops, laptops, VDI, thin/zero clients, mobile devices, and peripherals.Assist with asset management tasks including verifying inventory, conducting physical inventories, and recording equipment details in ServiceNow.Coordinate with internal teams and external vendors for equipment installation, de-installation, and integration services.Conduct imaging, configuration, and deployment of new and recycled desktops/laptops with standard images.Troubleshoot and resolve hardware and software-related issues, ensuring timely resolution and minimal disruption to users.Perform Microsoft Active Directory administrative functions including user and group management, permissions administration, and folder structure administration. Requirements Requires Public Trust clearanceMaster's Degree or equivalent and Fifteen (15) years of experience.Ten (10) years in supervision of substantial IT/Networking projects, Five (5) years of this experience must have been in supervising large IT/Networking services contracts, including people of various job categories and skills, and must have occurred in the last seven (7) years. Experience in government contracting preferred.Must be able to work flexible hours, including weekends and holidays as required.ITIL Foundation certification preferred.Must have Proficiency in creating and updating tickets in ServiceNow. Knowledge of latest Windows Operating System (OS), CISCO network, HP, and Dell IT equipment.Ability to lift equipment weighing approximately 50 pounds.Basic knowledge of networking and inventory management. Experience in troubleshooting hardware and software issues, performing spyware and virus removal, and installing component upgrades.Ability to work under moderate supervision and follow standard methodologies for troubleshooting.Strong aptitude in configuring, installing, and upgrading hardware and software.Familiarity with Microsoft Active Directory administrative functions.Ability to maintain standard software images for desktops, laptops, and mobile devices.
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Deskside Support Technician Ii
3 days ago
Washington, United States Gridiron IT Full timeDuties: Responsible for providing desk side and/or call center support to end users for complex issues. Escalation point for IT Support Tech level 1. Researches end-user issues and develops a plan for remediation. Performs research and resolution support independently. Creates, updates and closes, incident and service requests with the IT service management...
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Service Delivery Manager
Found in: Talent US C2 - 1 week ago
Washington, United States SAIC Full timeDescription The service delivery manager is accountable and responsible leading a team of approximately 160 professionals in the delivery and ownership of holistic customer service in support of a Federal Civilian agency with over 20,000 on-site and remote employees in over 800 locations 24/7/365 with over 17,000 laptops/desktops; 11,000 mobile devices;...
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IT Support Manager
6 days ago
Washington, United States District of Columbia Housing Authority Full time**ANNUAL SALARY: STARTING AT $124,305** *** This position directs and coordinates all end user technical support and internal customer service initiatives for the Information Technology Department (ITD) and aids the Director of Information Technology in formulating and administering the agency’s IT help desk/user support policies by performing the...
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Local Contract Nurse RN
6 days ago
washington, United States Healthcare Support Full timeHealthcare Support is seeking a local contract nurse RN Case Management for a local contract nursing job in Washington, District of Columbia. Job Description & Requirements Specialty: Case ManagementDiscipline: RNStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: Local ContractMinimum of 2-5 years clinical experience in acute...
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Local Contract Nurse RN
Found in: CMP US C2 - 1 week ago
Washington, United States Healthcare Support Full timeHealthcare Support is seeking a local contract nurse RN Case Management for a local contract nursing job in Washington, District of Columbia.Job Description & RequirementsSpecialty: Case ManagementDiscipline: RNStart Date: 04/24/2024Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: Local ContractMinimum of 2-5 years clinical experience in...
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Local Contract Nurse RN
1 week ago
Washington, United States Healthcare Support Full timeHealthcare Support is seeking a local contract nurse RN Case Management for a local contract nursing job in Washington, District of Columbia.Job Description & RequirementsSpecialty: Case ManagementDiscipline: RNStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: Local ContractMinimum of 2-5 years clinical experience in acute...
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Local Contract Nurse RN
1 week ago
Washington, United States Healthcare Support Full timeHealthcare Support is seeking a local contract nurse RN Case Management for a local contract nursing job in Washington, District of Columbia.Job Description & RequirementsSpecialty: Case ManagementDiscipline: RNStart Date: 04/24/2024Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: Local ContractMinimum of 2-5 years clinical experience in...
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Local Contract Nurse RN
1 week ago
washington, United States Healthcare Support Full timeHealthcare Support is seeking a local contract nurse RN Case Management for a local contract nursing job in Washington, District of Columbia. Job Description & Requirements Specialty: Case ManagementDiscipline: RNStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: Local ContractMinimum of 2-5 years clinical experience in acute...
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Local Contract Nurse RN
1 week ago
Washington, United States Healthcare Support Full timeHealthcare Support is seeking a local contract nurse RN Case Management for a local contract nursing job in Washington, District of Columbia.Job Description & RequirementsSpecialty: Case ManagementDiscipline: RNStart Date: 04/24/2024Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: Local ContractMinimum of 2-5 years clinical experience in...
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Management Consultant
Found in: Dice One Red US C2 - 2 weeks ago
Washington, United States Quality Support Inc. Full timeQSI is seeking a Management Consultant who will provide support to high-level Government staff. The Consultant may be tasked with monitoring and delegating work to personnel or a team, as well as leading special projects. Depending on Government needs, the consultant may be required to be a Subject Matter Expert (SME). The Management Consultant is expected...
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IT Support Project Manager
6 days ago
Washington, United States CareerBuilder Full timeFort Washington, Pennsylvania, United States, Fort Washington, PA View on Map Feith Systems & Software, Inc. is a paramount Records Management and FOIA (Freedom of Information Act) vendor primarily serving the US Federal Government and the Department of Defense (DoD). We stand distinguished as the only US-owned and operated company certified for Classified...
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Management Support Specialist
Found in: Talent US 2 C2 - 1 week ago
Washington, United States Office of the Chief of Staff of the Army Full timeSummary About the Position: This position serves as the Management Support Officer for the HQDA Office of the Chief of Chaplains, located in Arlington, VA.
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Washington, United States Sayres & Associates Full timeJob DescriptionJob DescriptionSayres is a prominent provider of defense support services to the DOD. With a team of over 300 program support experts, we empower senior leadership by offering comprehensive long-term planning, data analytics, and insightful decision-making capabilities. Headquartered in Washington, DC, Sayres operates offices in California,...
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Configuration Management and Data Management Support
Found in: beBee S US - 1 week ago
Washington, United States Sayres & Associates Full timeSayres is a prominent provider of defense support services to the DOD. With a team of over 300 program support experts, we empower senior leadership by offering comprehensive long-term planning, data analytics, and insightful decision-making capabilities. Headquartered in Washington, DC, Sayres operates offices in California, Maine, and Alabama,...
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IT Infrastructure Supporting Services Manager
Found in: beBee jobs US - 1 week ago
Washington, Washington, D.C., United States SAIC Career Site Full timeDescription DESCRIPTION:SAIC is looking for an experienced IT Infrastructure Support Services Manager to join our team supporting US government agency in the National Capital Region. The IT Infrastructure Support Services Manager has a pivotal role being responsible for ensuring the seamless operation, security, and efficiency of the organization's IT...
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Local Contract Nurse RN
Found in: Jooble US O C2 - 1 week ago
Washington DC, United States Healthcare Support Full timeHealthcare Support is seeking a local contract nurse RN Case Management for a local contract nursing job in Washington, District of Columbia. Job Description & Requirements Specialty: Case Management Discipline: RN Start Date: ASAP Duration: 13 weeks 40 hours per week Shift: 8 hours Employment Type: Local Contract Minimum of 2-5 years clinical...
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Local Contract Nurse RN
3 days ago
Washington DC, United States Healthcare Support Full timeHealthcare Support is seeking a local contract nurse RN Case Management for a local contract nursing job in Washington, District of Columbia. Job Description & Requirements Specialty: Case Management Discipline: RN Start Date: ASAP Duration: 13 weeks 40 hours per week Shift: 8 hours Employment Type: Local Contract Minimum of 2-5 years clinical...
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Local Contract Nurse RN
Found in: Jooble US O C2 - 1 week ago
Washington DC, United States Healthcare Support Full timeHealthcare Support is seeking a local contract nurse RN Case Management for a local contract nursing job in Washington, District of Columbia. Job Description & Requirements Specialty: Case Management Discipline: RN Start Date: ASAP Duration: 13 weeks 40 hours per week Shift: 8 hours Employment Type: Local Contract Minimum of 2-5 years clinical...
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IT Manager of Support and Application Services
Found in: beBee jobs US - 1 week ago
Washington, Washington, D.C., United States Working America Associa Full timeIT Manager of Support & Application Services At Working America, we believe in the power of collective action. Our mission is driven by the stories of working individuals who, together, can bring about significant change. With a membership of four million voices, our reach spans across various sectors, organizing those without the benefit of a union. As the...
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Management Support Assistant
Found in: beBee jobs US - 1 week ago
Washington, Washington, D.C., United States Non-Departmental Agency Full timeSummary The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the National Zoological Conservation Biology Institution (NZCBI), National Zoological Park (NZP, Under Secretary for Research and Science, Smithsonian Institution (SI).More than one selection...