Deskside Support Technician Ii
3 weeks ago
Duties: Responsible for providing desk side and/or call center support to end users for complex issues. Escalation point for IT Support Tech level 1. Researches end-user issues and develops a plan for remediation. Performs research and resolution support independently. Creates, updates and closes, incident and service requests with the IT service management system. Adheres to IT Processes and SOPs.
Pay: $25.00 - $27.50 per hour
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
**Experience**:
- Deskside Support: 3 years (preferred)
- Help desk: 3 years (preferred)
- Active Directory: 3 years (preferred)
- Ticketing: 3 years (preferred)
- Computer hardware: 3 years (preferred)
Ability to Relocate:
- Washington, DC: Relocate before starting work (required)
Work Location: In person
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