Deskside Support Technician Ii

3 weeks ago


Washington, United States Gridiron IT Full time

Duties: Responsible for providing desk side and/or call center support to end users for complex issues. Escalation point for IT Support Tech level 1. Researches end-user issues and develops a plan for remediation. Performs research and resolution support independently. Creates, updates and closes, incident and service requests with the IT service management system. Adheres to IT Processes and SOPs.

Pay: $25.00 - $27.50 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday

**Experience**:

- Deskside Support: 3 years (preferred)
- Help desk: 3 years (preferred)
- Active Directory: 3 years (preferred)
- Ticketing: 3 years (preferred)
- Computer hardware: 3 years (preferred)

Ability to Relocate:

- Washington, DC: Relocate before starting work (required)

Work Location: In person


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