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hospitality night ambassador

2 months ago

Menlo Park, United States citizenM Full time
hospitality night ambassador

Department: hotels

Employment Type: Permanent - Full Time

Location: US, Menlo Park

Reporting To: hotel manager

Compensation: $31.62 / hour

Description

What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.

We won't put you in a box as a 'receptionist' or 'food and beverage' person. With us, you'll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests.

your typical citizenM shift could include:
  • Making sure everyone gets a warm welcome as soon as they walk in;
  • Helping guests at the self check-in kiosks (we have no reception desk);
  • Cleaning, preparing and serving hot and cold breakfast and meals;
  • Brewing delicious coffee or mixing a signature cocktail;
  • Being a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop or party;
  • Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
  • Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
  • Handling reservations in our property management system (PMS), including the daily the night audit;
  • Holding the keys to the castle; responsible for operations during the night shifts;
  • Taking care of our guests including in emergency situations.
Typical shift:Our hotel operates 24/7 with a rotating flexible schedule
Night shift hours are overnight:

11:00 pm - 7:30 am

Ability to work weekends is required

do you have what we're looking for?

To be successful at citizenM, you'll need to have:
  • A genuine touch: Treat all people as you would treat your best friends;
  • A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you'll need to be:
  • A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
  • Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
  • Fluent in English. Other language abilities are welcome too
what's in it for you?
  • Competitive pay with monthly bonus potential;
  • Medical, dental, vision benefits at a extremely low employee cost;
  • Life insurance and 401K;
  • Nights at any of our hotels around the world (business permitting);
  • Extensive time off balance
  • Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)