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Lobby Ambassador
2 months ago
Why us?:
hy Us? At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, who are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here.
Job Overview:
Under general supervision, provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures.
Responsibilities:
Meet and greet all guests in all forms of transportation arriving at the hotel.
Assist guests with retrieving their luggage from vehicles.
Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
Assist Doorman in escorting guests and luggage into the lobby for registration.
Explain valet parking procedures and fees.
Give proper directions to registration area for check-in.
Give general directions and information.
Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
Associates should take initiative to offer assistance or answer questions throughout the hotel.
Associates should always demonstrate self-confidence, energy, and enthusiasm.
Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
Associates should take responsibility to formally or informally learn about other departments within the hotel.
Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
Use empowerment to exceed associate and guest expectations and resolve conflicts.
Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
Qualifications:
Education/Formal Training
High School diploma or equivalent
Experience
None
Knowledge/Skills
Must have general knowledge of basic customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Must be able to drive automatic and manuel vehicles. Must have a valid driver's license. Must have a driving record that meets the needs of our insurance carrier.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to see objects and people up close and at a distance.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
Environment
Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.
Hospitality|Hotel|Host
